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Support commercial underwriting by reviewing applications and policy changes, rating new and renewal business, calculating premiums, maintaining proficiency with rating systems and ISO/NCCI manuals, assisting underwriters with quotes and endorsements, and ensuring accuracy and timely policy processing.

Lead treasury, AP, AR, and premium billing support functions; manage daily cash management, banking transactions, reconciliations, collections, and vendor payments; represent Finance on Duck Creek Billing implementation and support billing system conversion; supervise and develop a six-person team; drive process improvements, compliance, and reporting.

The Underwriting Manager oversees daily operations, manages staff, evaluates risks, and drives profitable growth while developing agency relationships.

The Senior Manager, Underwriting leads underwriting operations, drives strategy, manages teams, evaluates risks, and engages in sales and agency management to achieve profitability goals.

Perform risk control evaluations for mid-sized commercial customers and prospects, identify hazards, document findings, and recommend safety and loss-reduction measures. Prepare reports for underwriting, advise on loss data and operations, support customer training and risk management practices, and foster business development within an assigned territory.

Handle and resolve bodily injury and other claims by investigating, evaluating coverage and liability, negotiating settlements, managing reserves, documenting activities, directing independent adjusters and third parties, and providing customer service to policyholders, claimants, agents, and legal partners in accordance with company policies and regulations.

Provide advanced, client-facing risk control services for complex commercial accounts. Conduct evaluations, prepare reports, recommend safety improvements, train and mentor staff, support underwriting decisions, coordinate multi-branch service delivery, and promote branch marketing initiatives to reduce losses and strengthen customer risk management programs.

Lead global IT infrastructure and operations including cloud, networks, servers, telephony, and endpoint management. Drive ITIL-aligned service management, cloud migrations, infrastructure-as-code, vendor management, SLAs, budgets, and a multi-year modernization roadmap while scaling a distributed support organization.

Lead QA strategy and testing for enterprise platforms: define test plans, drive automation-first approaches, execute functional/integration/regression testing, analyze metrics, coordinate with development, vendors, and stakeholders, and improve QA processes to ensure production readiness.

Build, maintain, and optimize cloud-based data pipelines and ETL processes. Collaborate with business stakeholders to design data models and deliver scalable warehousing solutions. Implement data quality checks, monitor performance, document systems, and enable self-service analytics (Power BI). Support migration from legacy systems and drive data engineering best practices across environments.