Old Republic Bitco is seeking an Underwriting Operations Technician to join our Home Office located in Davenport, IA. As a respected specialty insurer with 11 branch offices across 10 states, OR Bitco delivers tailored insurance solutions to complex industries such as construction, forest products, and oil and gas.
This position is open to a hybrid/remote work arrangement, blending flexibility with meaningful in-person collaboration. Candidates should be comfortable with occasional business travel to other OR Bitco offices and offsite locations.
At OR Bitco, our work is guided by core values. We care deeply about our people, partners, and customers. We are committed to excellence and accountability. We deliver on our promises with integrity and precision, and we strive to make a meaningful impact in everything we do. These values drive our mission to protect the people and industries that keep America running.
Join the OR Bitco team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, OR Bitco offers the platform and challenge you have been seeking.
Position Summary:
The Underwriting Operations Technician supports our Commercial Underwriting team by processing policies and quotes. In this role, you'll review applications and policy changes for accuracy, rate new and renewal business, calculate premiums, and assist Underwriters with quotes and endorsements. Strong attention to detail, knowledge of rating systems and industry manuals (ISO, NCCI), and the ability to understand insurance policy language are essential for accurate and efficient processing.
Primary Responsibilities:
- Read and comprehend written documents including insurance and policy terms and other factual information
- Review applications and requests for policy changes to ensure information is accurate to complete the rating process, and report to the Underwriter accordingly
- Rate policies and changes in such policies, utilizing the company's rating/publishing system
- Assist in contacting Underwriting personnel to discuss quotes, renewals, applications, changes and underwriting issues
- Maintain proficiency in the use of the company's rating/publishing system
- Maintain proficiency in the use of ISO, NCCI, and other appropriate online manuals
- Calculate premiums on endorsements, cancellations, and payment plans
- Perform other duties as assigned
Qualifications:
- Previous Property/Casualty Commercial Lines Insurance experience preferred
- Knowledge of ISO (Insurance Services Offices) /NCCI (Workers' Compensation) regulations
- Previous experience with insurance rating/publishing system(s) preferred
- Strong verbal and written communication skills
- Basic understanding and application of Microsoft Office
- High attention to detail and accuracy
- Proven ability to stay organized and meet deadlines
- Strong interpersonal and customer service skills
Work Environment & Physical Requirements:
- Must be legally authorized to work in the United States
- Office environment; this position is eligible for a hybrid work schedule, as directed by manager
- Frequently sit at a desk or other workstation for extended periods of time
- Occasionally lift and carry equipment and/or materials weighing up to 15 pounds
- Routinely bend, kneel, reach, see, be mobile and walk around
- Must be able to attend and perform job duties effectively both in-person and virtually, as required by manager
- Travel – none to minimal
Benefits:
- Competitive salary paired with a comprehensive benefits package
- Generous paid time off, plus 12 paid holidays annually
- Comprehensive health coverage, including medical, dental, and vision plans
- Additional protection through accident, critical illness, and hospital indemnity insurance
- Company-paid life insurance equal to 2× annual salary
- Company-paid short-term and long-term disability coverage
- 401(k) Savings and Profit-Sharing Plan through Old Republic
- Ongoing education, training, and professional development opportunities
- Support for industry certifications and insurance designations, including financial assistance
- Flexible scheduling with a two-hour window for start and end times within a 7.5-hour workday
- Opportunities to give back through corporate philanthropy and community service initiatives
- Optional benefits including travel, commuter, and pet insurance
- Employee wellness support through a dedicated fitness program
Skills Required
- Knowledge of ISO (Insurance Services Offices) regulations
- Knowledge of NCCI (Workers' Compensation) regulations
- Previous Property/Casualty Commercial Lines Insurance experience
- Previous experience with insurance rating/publishing system(s)
- Strong verbal and written communication skills
- Basic understanding and application of Microsoft Office
- High attention to detail and accuracy
- Proven ability to stay organized and meet deadlines
- Strong interpersonal and customer service skills
- Must be legally authorized to work in the United States
What We Do
At BITCO, we market our products through independent insurance agents and recognize them as vital to the trusting customer relations we build and maintain. Through our network of local service offices, we keep our highly trained people accessible -- supporting our belief that for there is no substitute for personal, local service. BITCO is part of Old Republic General Insurance Group, the largest business segment of Old Republic International (NYSE: ORI), one of America's 50 largest shareholder-owned insurance businesses.
