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Staff Backend Engineer responsible for architecting complex backend systems, setting engineering standards, developing data-intensive applications, and scaling GenAI products. The role leads technical roadmaps, cloud infrastructure, testing, observability, and AI coding-tool adoption while mentoring engineers and partnering across engineering, product, and business teams.

Design, build, and own complex backend systems for a healthcare claims platform. Contribute to architecture, coding standards, testing, observability, infrastructure, and system health. Collaborate with product, data, DevOps, and business teams while mentoring engineers and using AI coding tools to improve productivity.

Leads and scales the account management function for enterprise health plan customers. Manages Account Managers, owns team revenue and retention targets, develops account processes and playbooks, and oversees strategic accounts. Builds executive relationships, leads QBRs, manages escalations, identifies expansion opportunities, and partners with Sales, Product, Engineering, and Leadership to improve customer outcomes, retention, and revenue growth.

Owns relationships, onboarding, implementation, renewals, retention, expansion, and revenue growth for health plan customers. Leads product rollouts, quarterly business reviews, ROI optimization, volume monitoring, executive relationship management, and cross-functional customer feedback. Requires B2B account management or customer success experience, healthcare payment integrity knowledge, SaaS implementation expertise, quota performance, and strong communication and project management skills.

Drive enterprise SaaS and services sales to health insurance plans within an assigned territory. Responsibilities include prospecting, nurturing, and closing high-value opportunities; delivering customized presentations and product demonstrations; exceeding revenue targets; tracking pipelines and forecasts in HubSpot; and communicating AI platform value, ROI, and payer-market insights to health plan executives.

Alaffia’s Talent Pool invites candidates interested in future opportunities at its NYC-based healthcare AI startup. Applicants can submit their information and a cover letter describing their motivation and preferred business areas or roles. The talent team will retain profiles and proactively contact candidates when suitable positions become available. The company develops AI-powered copilots and agents to reduce healthcare administrative burden, billing waste, and costs.

Partner with founders and executives to translate company goals into measurable initiatives, analyze business performance, develop growth and efficiency strategies, optimize cross-functional workflows, build automated dashboards and reporting frameworks, and drive high-impact projects from concept through completion. The role supports customer operations, go-to-market strategy, pricing, analytics, operational systems, and company scalability within a high-growth healthcare technology startup.

As the AI Transformation Lead, you'll drive AI adoption across teams, build AI-powered workflows, and establish foundational systems and metrics for continuous improvement in operations.