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Conduct strategic, hypothesis-driven claims audits to identify systemic quality issues before they affect clients. Analyze exposures, lines of business, coverage, and regulatory requirements; perform root cause investigations; present recommendations to leadership; partner with account management and QA teams; and ensure corrective action plans are implemented. The role requires strong claims expertise, investigative judgment, analytical ability, and client-facing communication skills.

Leads the change management and strategic operations function responsible for product launches, process changes, readiness, adoption, governance, and reporting. Manages two Operations Leads, establishes launch standards and operating cadences, coordinates cross-functional stakeholders, develops adoption metrics, oversees feedback loops, and communicates progress and operational constraints to executives and managers.

Supports UK regulatory compliance for insurance claims operations. Responsibilities include resolving customer complaints, handling GDPR DSARs, DPA and RAD1 requests, reviewing sanctions alerts, maintaining compliance records, preparing reports, supporting audits and control testing, and identifying process improvements. The role applies FCA rules, Consumer Duty, UK GDPR, vulnerable-customer guidance and UK sanctions requirements while collaborating with claims, technology and quality teams.

Lead cross-functional strategic initiatives from problem definition through implementation. Analyze claims, finance, account, and operational data; develop recommendations; coordinate project teams; influence senior stakeholders; manage timelines and trade-offs; and measure performance improvements. The role focuses on operational efficiency, margin improvement, scalable systems, and applying AI tools to business operations and analysis.

Leads commercial general liability claims teams across general and severity/litigation portfolios. Coaches adjusters, manages aged-inventory disposition, reviews litigation strategy and reserves, oversees defense counsel, handles coverage escalations, adjusts caseloads, and presents claims metrics to clients and leadership. Requires 7+ years of high-exposure commercial GL claims experience, an active adjuster license, leadership experience, and litigation management expertise.

Own full-cycle recruiting for corporate functions, including strategy, legal, finance, account management, and People Operations. Source passive candidates through LinkedIn, cold calling, and referrals; conduct screens, manage pipelines, advise hiring managers, provide market intelligence, and drive offers through acceptance. Maintain accurate ATS records, manage confidential searches, and operate independently under tight timelines.

Leads and coaches a multi-tier commercial general liability claims team across fast-track, moderate, and severe claims. Manages escalation criteria, caseloads, onboarding, inventory transfers, reporting, and client metrics. Provides backup leadership, handles escalated claims, reviews litigation strategy and reserves, and supports consistent claims processes across a remote, technology-enabled environment.

Leads specialty claims adjusting staff while handling complex claims as needed. Provides technical escalation support, coaching, onboarding, and backup leadership. Oversees policy interpretation, coverage analysis, settlements, recoveries, reporting, client alignment, and continuous improvement. Requires expertise in non-standard claims, lease agreements, financial ledgers, contractual addenda, and claims best practices.

Leads commercial transportation cargo claims operations while handling claims as an individual contributor when needed. Oversees adjusters, coaches and develops staff, manages escalations, supports hiring and onboarding, ensures claims-handling best practices, and prepares reports and analyses for clients. Advises on claim trends and loss mitigation while promoting customer-centric service, quality, accuracy, and operational efficiency through technology and process improvements.

Leads commercial total-loss salvage operations while supporting the Claims Manager. Oversees staff, escalations, claims handling, auction and salvage partners, vehicle disposition, title issues, bids, reserves, and performance reporting. Drives recovery optimization, cycle-time reduction, expense control, compliance, customer experience, and process improvement through technology and analytics. Requires extensive transportation claims and salvage experience, rideshare expertise, leadership capability, and an active adjuster license.