About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
Location Requirement
Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
About the role
- As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation Cargo Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
What you'll do
- We need you to do all the things typical to the role:
- Flexibility - you will need to be able to switch from claims handling to coaching and feedback
- Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
- Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
Job Duties:
- Serve as backup/leader when the Manager is out of office
- Responsible for having direct reports
- Responsible for initial onboarding tasks/ access and new hire cultural immersion
- SME for first-line questions, escalations, roundtable discussions
- Increased reserve and payment authority with the ability to assist with moderate reviews
- Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
- Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset
Qualifications
- 5+ years of insurance claims experience in multiple lines of business, preference for an cargo claims or inland marine with some bodily injury experience
- 3+ years of leadership experience with a preference for experience managing in a remote environment
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Skills Required
- 5+ years of insurance claims experience across multiple lines of business
- Cargo claims or inland marine experience, preferably with some bodily injury experience
- 3+ years of leadership experience
- Experience managing in a remote environment
- Active adjuster license, including a resident state license if available or a Designated Home State license otherwise
- Comfort with technology and improving claims systems and processes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and accountability when handling confidential and sensitive information
Reserv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Reserv and has not been reviewed or approved by Reserv.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with nationwide medical plans plus dental and vision insurance. Feedback suggests these options are a core strength of the total rewards package.
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Retirement Support — A 401(k) plan backed by employer matching is commonly cited. This is positioned as a meaningful component of long-term financial planning for employees.
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Leave & Time Off Breadth — Generous PTO, paid sick days, holidays, and parental/family leave are consistently highlighted. Remote-first flexibility is considered a major plus for work-life balance.
Reserv Insights
What We Do
Reserv is an AI-native third-party administrator (TPA) and software provider for property and casualty insurance. Purpose-built by claims and technology veterans, Reserv delivers tech-forward claims handling at scale, enabling insurers to drive down loss costs, streamline operations, and improve the customer experience. Learn more at www.reserv.com.
Why Work With Us
Reserv is a next-generation TPA transforming insurance claims with technology, transparency, and human expertise. We’re building faster, fairer, and smarter claims experiences while fostering a collaborative culture where people grow their careers and make real impact.
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