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Lead strategy, roadmap, and prototype-driven discovery for Analytics Platform AI services. Drive internal adoption, define service specs, engage enterprise customers on AI capabilities and governance, monitor service economics, and validate AI outputs through structured prototyping and evaluation cycles.

The role involves engaging C-suite leaders to define and lead AI and agentic transformation programs, focusing on strategy execution, cloud migration, change management, and cross-domain impact.

The role leads AI adoption across business functions, prioritizing use cases, building business cases, and driving organizational change necessary for successful implementation. It requires collaboration with IT leadership and the presentation of ROI to business stakeholders.

The Senior HR Business Partner will drive HR initiatives in customer service automation, focusing on organizational design, change management, employee engagement, and coaching leaders across global teams.

The Senior Program Manager leads CXone Mpower software initiatives, collaborating with cross-functional teams to ensure successful product delivery, governance, and process improvement.

Customer-facing senior engineer who configures, integrates, and deploys NiCE contact-center solutions. Performs technical architecture, database design, programming/configuration, business analysis, project lifecycle management, and mentors junior staff while ensuring client satisfaction across CRM, telephony, analytics, and related integrations.

Senior consultant focused on NICE Actimize implementations and client advisory. Lead requirement gathering, solution configuration, stakeholder workshops, and delivery support to combat financial crime and optimize client processes. Serve as a trusted advisor across implementation lifecycle, collaborating with technical teams and clients to ensure successful deployments and value realization.

Senior Solution Adoption CSM manages a portfolio of WEM accounts, drives structured adoption of IEX/CXone WFM, EEM, and ESP, builds Solution Adoption Plans, runs QBRs, partners with TAM/Product/Support, monitors account health, identifies upsell opportunities, and delivers client roadmaps and executive briefings to improve product utilization and renewals.

The Sales Enablement Manager enhances seller productivity, defines programs for onboarding and ongoing readiness, and collaborates across teams to improve revenue outcomes.

Lead architecture and delivery of scalable, high-performance cloud-native systems. Drive engineering standards, mentor engineers, own end-to-end feature delivery, collaborate cross-functionally, and influence long-term technical strategy while leveraging modern technologies including AI/ML where applicable.