At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
At NICE, we’re redefining how global brands connect with their customers across every touchpoint—voice, chat, digital, and beyond. Our CXone platform powers some of the largest and most complex customer experience operations in the world.
Now, we’re building something even more impactful: a cross-platform unification layer that brings it all together.
This is where you come in.
As a Senior Program Manager on the Cross-CX team, you’ll operate at the intersection of product strategy, engineering execution, and customer-critical initiatives—helping unify a platform built from dozens of products and acquisitions into a seamless experience.
You’ll lead some of our most complex, high-visibility programs, including:
- Large-scale, cross-product customer initiatives
- Security-driven engineering efforts tied to top enterprise clients
- Platform-wide transformation projects where there is no established playbook
This role is ideal for someone who thrives in ambiguity, complexity, and influence without authority—and who is energized by building something new while delivering today.
How you’ll make an impact
- Turn complexity into clarity
Translate high-level customer and business needs into structured, actionable plans across multiple product and engineering teams - Lead cross-functional execution
Drive alignment across Product, Architecture, R&D, Security, and Executive stakeholders - Own delivery outcomes
Identify risks early, remove roadblocks, and ensure programs stay on track - Balance strategy and execution
Shift seamlessly between executive-level communication and hands-on delivery - Drive security and critical initiatives
Lead response and execution for high-priority, customer-driven security requirements - Create structure where none exists
Establish processes, governance, and best practices in an evolving organization - Influence without authority
Inspire action and alignment across teams that don’t report to you
What makes this role exciting
- High visibility: Partner directly with senior leaders across Product and R&D
- High impact: Work on initiatives that matter most to our largest customers
- Uncharted territory: Help build and shape a newly formed, highly strategic team
- Career growth: We’re hiring for potential—this role is a pathway to bigger leadership opportunities
- Platform-level impact: Play a key role in unifying a complex, global product ecosystem
Have you got what it takes?
Core experience
- 12+ years leading complex, cross-functional programs in a software or technology environment
- Proven success delivering large-scale initiatives across Product and Engineering
- Experience in Agile/Scrum environments (Scrum Master experience a plus)
- Strong ability to translate business needs into technical execution
Key capabilities
- Exceptional stakeholder management and influence skills
- Proven ability to operate in ambiguity and create structure
- Strong executive communication and storytelling
- Ability to drive outcomes without direct authority
- Highly organized with strong attention to detail
Technical & domain exposure
- Background in SaaS, CX, AI, or contact center technologies preferred
- Experience with security, compliance, or enterprise-scale customer requirements is a plus
- Familiarity with emerging AI technologies and automation tools is highly valued
Who will thrive here
- You enjoy solving complex, high-stakes problems
- You’re energized by fast-paced, high-visibility work
- You take ownership and create momentum
- You’re equally comfortable with executives and engineers
- You’re looking for a role that will challenge and grow you
What’s in it for you?
- Join a market-leading, global technology company
- Work alongside high-performing, collaborative teams
- Gain exposure to strategic, executive-level initiatives
- Unlock career growth and internal mobility opportunities
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Bachelors or Masters Degree in Computer Science, Information Technology or related field or equivalent work experience
- 12+ years of project leadership in a cross-functional environment
- 12+ years hands-on experience in a key software development lifecycle role
- 10+ years of demonstrated success defining and launching products
- 10+ years of experience writing software specifications
- Experience with Agile/Scrum, RUP, and modern development methodologies
- Proactive, responsive and committed to removing roadblocks
- Strong technical background in communications, customer experience, AI, or telephony
- Excellent facilitation, interviewing, and presentation skills
- Good understanding of AI fundamentals
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
