Provides onsite IT help desk and user support, including troubleshooting hardware, software, networks, accounts, Microsoft 365, devices, and meeting technology. Maintains IT assets and documentation while assisting with cybersecurity controls, endpoint protection, access management, vulnerability remediation, incident response, employee awareness, CMMC, NIST, and ITAR compliance activities. Supports SQL Server database administration and reporting and escalates complex issues as needed.

Leads organizational development, employee engagement, training, culture, recognition, and workforce development initiatives at an aerospace MRO facility. Establishes and manages a motivation team, designs training and leadership programs, conducts engagement surveys, develops career pathways, supports onboarding and performance management, and aligns culture initiatives with business objectives. Requires strong facilitation, presentation, analytics, and cross-functional collaboration skills.

Provides technical support for aerospace component overhauls, develops repair schemes and processes for customer and FAA-DER approval, creates CAD data, coordinates prototypes and vendors, incorporates repairs into shop procedures, and maintains travelers, process flow charts, and reports. The role also collaborates with machine shop, quality, and purchasing teams on new component orders.