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Manages logistics incidents across client supply chains by entering data, coordinating with carriers and clients, organizing documentation, summarizing key facts, reviewing trends, and using corrective action plans to close incidents. The role also participates in conference calls and requires strong organization, communication, prioritization, attention to detail, and interpersonal skills.

Designs and supports logistics solutions throughout the sales cycle. Assesses client supply chains, documents current and future states, develops operational frameworks, coordinates cross-functional resources, supports TMS demonstrations, and contributes to pricing strategies. The role requires consultative selling, supply chain and transportation expertise, project management, client communication, and the ability to create profitable, operationally viable solutions.

Analyzes business and operational data to create dashboards, reports, forecasts, and actionable recommendations. Partners with sales, operations, shippers, carriers, and internal stakeholders to address business needs, automate processes, improve performance, and support revenue decisions. Maintains data sources, leads ad hoc analysis, manages initiatives and deadlines, escalates issues, and identifies process improvements.

Analyzes carrier freight bills for rating accuracy, resolves audit issues, processes customer invoices, communicates with carriers and clients, coordinates across departments, and improves billing processes. Requires strong spreadsheet and analytical skills, freight-rate knowledge, business or accounting mathematics, and at least three years of experience.

Provides analytical and relationship-management support for assigned freight clients. Reviews client data, carrier performance, open requests, cost-saving opportunities, routing optimization, and service utilization. Conducts client business reviews, supports revenue retention and growth, presents recommendations, promotes additional services, and helps clients reduce transportation costs while maintaining service quality. Requires strong analytical, communication, presentation, relationship-management, and transportation-industry skills.

Manages strategic client relationships, financial performance, service delivery, retention, and upsell opportunities for assigned transportation and supply chain accounts. Identifies freight optimization opportunities, leads cross-functional collaboration, provides transportation rate and analytical support, and guides client service teams. Requires strong executive communication, relationship-building, analytical, presentation, and transportation-industry expertise. Domestic travel of up to 40% is required.

Provides architectural and engineering oversight for brokerage applications and transportation products. Responsibilities include system design, reviewing software components, ensuring technical and functional alignment, mentoring development teams, enforcing code quality and design patterns, estimating feature work, and supporting technical recruiting. Requires knowledge of enterprise architecture, microservices, micro frontends, REST APIs, Agile development, full-stack methodologies, and cloud infrastructure.

Provides tactical and operational support for assigned logistics clients, ensuring contracted solutions, metrics, KPIs, communication, and continuous improvement objectives are delivered. Collaborates with account managers and cross-functional teams on client retention, reporting, issue remediation, carrier operations, pricing requests, invoicing, spend and transit analysis, and upsell opportunities. Requires strong transportation-industry knowledge, analytical ability, communication skills, and proficiency with Excel, transportation systems, Salesforce, and reporting tools.

The Sales Manager leads a team to achieve sales goals, develops strategies for growth, monitors performance, and fosters a positive culture.

Own executive relationships and commercial outcomes for a portfolio of enterprise transportation and 3PL customers. Develop multi-year account plans, drive retention and organic growth, lead pricing/contract negotiations, forecast revenue, and coordinate cross-functional teams to deliver strategic supply-chain solutions and measurable customer value.