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Serve as primary client contact to build relationships, translate objectives into digital marketing strategies (SEO, paid, social, content), monitor campaign performance, manage budgets, collaborate with internal teams, and identify upsell opportunities to drive measurable results.

Serve as primary client contact to build relationships and translate client objectives into digital marketing strategies across SEO, paid advertising, social media, chat, and content. Oversee campaign execution, monitor performance and KPIs, recommend optimizations, identify upsell opportunities, collaborate with cross-functional teams, and manage client budgets to deliver measurable results.

Coordinate and organize multiple concurrent video productions from pre-production through handoff to post. Manage schedules, call sheets, crew/cast lists, travel logistics, stakeholder communication, milestone tracking in Monday.com/SCC, and weekly status reporting to keep projects on schedule.

Provide first- and second-line IT support for employees: troubleshoot hardware, software, connectivity, and AV issues; manage account setups, builds, and inventory; triage tickets to senior staff; test OS/application patches; update documentation and coordinate vendor repairs.

Lead analytics to measure and improve end-to-end client experience. Own sentiment and performance analysis (NPS, CSAT, churn, health), design measurement frameworks and leading indicators, build executive dashboards, perform root-cause and financial impact analyses, partner cross-functionally to optimize journeys, and convert qualitative and quantitative insights into prioritized actions.