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Designs, develops, integrates, and maintains Salesforce solutions for Minnesota Housing using Agile methodologies. Responsibilities include automated workflows, requirements analysis, project planning support, testing and UAT, change management, documentation, and knowledge transfer. The role requires extensive Salesforce development experience, multiple active Salesforce certifications, and experience with Sales, Service, Experience, and Government Clouds. Preferred qualifications include Azure DevOps, SAFe, additional Salesforce architecture certifications, and government or mortgage industry experience.

Provides on-site IT support for employees and equipment, including desktops, laptops, servers, printers, network devices, phone systems, and wireless access points. Troubleshoots hardware and software issues, gathers problem information, resolves incidents using technical resources, escalates when needed, and documents and tracks tickets. Supports Outlook, Windows, Word, Excel, and other desktop applications while working under immediate supervision.

Lead end-to-end delivery of complex IT projects spanning data management, governance, integration, analytics, infrastructure, and COTS operational management system implementation. Manage scope, schedules, budgets, risks, dependencies, vendors, contracts, stakeholders, documentation, and cross-functional teams. Coordinate Agile, Waterfall, or hybrid delivery through procurement, development, integration, and production launch while reporting progress and issues to senior leadership.

Leads strategy, roadmap, and lifecycle execution for enterprise data products, including curated datasets, analytics platforms, data lakes, and infrastructure. Partners with engineering, data science, analytics, architecture, and business teams to define requirements, prioritize work, ensure data quality and governance, and measure adoption. Translates technical concepts into business outcomes, supports migration from legacy systems, manages stakeholders, and promotes compliant, ethical data use.

Manage and maintain Microsoft-focused systems and network infrastructure, including Windows Servers, Active Directory/Azure AD, Microsoft 365, virtualization and Intune. Oversee networking (routing, switching, VPNs, Wi‑Fi), security controls (Defender, MFA, conditional access), vulnerability remediation, and incident response. Provide hands-on technical leadership, vendor/partner coordination, documentation, and project management for infrastructure improvements.