Job description
Provide IT support to on-site employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.
Responsibilities:
Provide operational support to on-site equipment related to client Desktops, Handheld, Laptops, Process PC's, NetPC's, Servers, associated OS(NT, Windows) and software, printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points.
Gather/Capture client and problem information
Make use of technical skills, knowledge database and other IT resources to resolve problems and escalate problems appropriately
Assists end users with hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision.
Qualifications:
2+ years of related IT experience
3 years of Work experience
Previous Customer Service work a plus.
Strong IT/Technical aptitude
IT degree or certificate a plus
CompTIA Certification a plus
Rate Range: $26-$29/HR with full benefitsSkills Required
- 2+ years of related IT experience
- 3 years of work experience
- Experience supporting Outlook, Windows, Word, Excel, and other desktop applications
- Strong IT and technical aptitude
- IT degree or certificate
- CompTIA certification
- Previous customer service experience
What We Do
For 25 years, Lawinger Consulting, Inc., has provided innovative IT solutions to help our clients thrive • Our clients range from Fortune 500 companies (General Mills, 3M, Lifetouch, Medtronic, State of Minnesota & others) seeking global team partnerships to small businesses requiring inexpensive, low-maintenance solutions. We provide Staffing Services in the following areas: • Managed Services - supporting applications on a wide variety of platforms • Custom Application Development in.NET / Java / Javascript / Ruby on Rails • Business Analysis / Project Management • Quality Assurance / Software Testing - Manual and Automated approaches • Our industries include manufacturing, financial services, government and nonprofits. • Our hardware engineers are experts in configuring systems on Windows, Unix, Linux and mainframe platforms. Why do so many clients work with LCI? • We listen to our clients needs • We analyze their applications and infrastructure to understand their current state • Based on that analysis, we offer creative, effective IT solutions • We understand the importance of cost containment • We approach every client with the intent on building a long-term relationship
