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Deliver production-ready Temporal implementations for customers and partners. Co-build workflows, establish reliable deployment and scaling practices, operate Temporal Server in cloud and self-hosted environments, and define observability, incident response, and capacity-planning standards. Create reusable runbooks, templates, documentation, and training. Own complex technical delivery issues, reduce escalations, and translate field feedback into product and engineering improvements.

Lead initiatives that enable production-like system testing across engineering. Build realistic test environments, workload generation and replay, fault-injection tooling, shared testing frameworks, and continuous or release validation. Partner with infrastructure, reliability, release, and product teams to convert incident learnings into durable test coverage. Mentor engineers, influence testing strategy, and improve observability, debuggability, and operational readiness.

Design, build, test, document, and operate core backend features for highly scalable, multi-tenant distributed services. The role focuses on concurrency, reliability, latency, scale, multi-region failover, availability, production observability, alerting, dashboards, and runbooks. Staff Engineers also contribute to enterprise on-premise and cloud offerings, improve team velocity, and provide technical leadership across backend systems.

Leads and scales Temporal’s global technical support organization for complex developer and infrastructure issues. Establishes support operations, SLAs, triage, escalation, incident response, RCA, quality, staffing, and performance systems. Develops technical talent, reduces avoidable Engineering escalations, improves customer communications, and partners cross-functionally to convert support insights into product and documentation improvements. Represents Temporal in strategic escalations, critical incidents, enterprise support discussions, and executive readouts.

Own the full enterprise sales cycle for new logo acquisition, from prospecting through close. Develop strategic account plans, engage technical and executive stakeholders, navigate complex sales processes, and drive adoption of Temporal’s developer infrastructure solutions. Build trusted customer relationships, identify high-value opportunities, exceed revenue targets, and collaborate with customer success, solutions architecture, and product teams in a fast-growth environment.

Own the end-to-end Temporal Cloud Namespace product lifecycle, including provisioning, configuration, capacity management, placement, scaling, APIs, SLOs, and SLAs. Define differentiated offerings and policies balancing reliability, performance, residency, isolation, and cost. Partner with engineering, SRE, operations, and commercial teams to deliver scalable multi-tenant infrastructure capabilities and clear customer experiences.

Serve as the primary customer-facing technical leader for Temporal’s new-logo sales team in the Central region. Evaluate application fit, demonstrate Temporal Cloud benefits, position the platform against alternatives, guide production adoption, advise technical decision-makers, and partner with Account Executives on account strategy, opportunity scoping, and sizing. Develop prototypes and provide architecture, deployment, reliability, security, performance, and cost-management guidance. Travel is expected 25–50%.

Lead the design and development of globally scalable traffic management and networking systems. Drive architecture, technical roadmaps, secure-by-default infrastructure, network optimization, cloud orchestration, and operational excellence. Partner cross-functionally with engineering, product, security, customers, and internal teams while mentoring engineers and guiding high-impact distributed systems projects.

Own customer production readiness and activation for Temporal platforms, driving initial workflows into stable, scalable production. Establish reliability, observability, alerting, governance, and operational standards; resolve complex technical issues; manage technical risks, migrations, and architectural debt. Lead KPI-driven success plans, cross-functional delivery, technical reviews, training, and customer enablement while supporting adoption, renewals, and growth.

Designs and builds scalable, reliable infrastructure systems across compute, networking, cloud orchestration, storage, and observability. Drives technical strategy, architecture, roadmaps, cross-team alignment, cost optimization, and secure-by-default practices. Requires extensive experience with coding, concurrent and distributed systems, cloud platforms, system-level tradeoffs, and infrastructure engineering.