Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments.
Location: Must reside in the Western Time Zone.
What You'll DoOwn Production Readiness and Activation
Act as the single owner of customers' scale-proof production readiness
Drive the first production workflow and reduce time-to-production
Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades
Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts
Set up alerting to catch issues before customers do
Work on your assigned customers' most difficult tickets and problems
Identify and remove activation blockers early before they become escalations
Optimize costs and performance with customers
Run the Customer's Technical Program
Build and execute a KPI-driven success plan tied to production outcomes
Define standards for patterns, training, governance, and operational readiness
Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery
Proactively manage technical risk, migrations, and architectural debt
Ensure Long-Term Technical Health
Set and validate reliability, observability, and operational standards
Monitor health signals and intervene before the customer knows they're happening
Lead technical reviews, readiness checkpoints, and maturity assessments
Certify teams and workloads as production-ready
Drive Adoption Through Production Success
Surface growth signals based on usage, maturity, and confidence
Partner with customers, Growth AEs and Solution Architects to unlock new workloads
Translate production success into clear technical narratives for renewal and growth
Advocate for customer needs and real-world patterns internally
6+ years of professional software engineering or solutions engineering experience
Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles
Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python
Experience building, deploying, and operating production systems at scale
Demonstrated ability to debug complex technical issues and guide customers through resolution
Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences
Experience creating technical documentation, runbooks, and training materials
Self-motivated with the ability to work independently while collaborating across teams
Willingness to travel occasionally for customer engagements and team events
Prior experience with Temporal or similar workflow orchestration platforms
Experience with observability tools and practices for distributed systems
Background in professional services, technical consulting, or solutions engineering roles
Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools
Contributions to open source projects or developer communities
Experience designing and delivering technical training or workshops
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
Skills Required
- 6+ years of professional software engineering or solutions engineering experience
- Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles
- Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python
- Experience building, deploying, and operating production systems at scale
- Ability to debug complex technical issues and guide customers through resolution
- Strong customer-facing communication skills with diverse audiences
- Experience creating technical documentation, runbooks, and training materials
- Ability to work independently while collaborating across teams
- Willingness to travel occasionally for customer engagements and team events
- Prior experience with Temporal or similar workflow orchestration platforms
- Experience with observability tools and practices for distributed systems
- Background in professional services, technical consulting, or solutions engineering roles
- Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools
- Contributions to open source projects or developer communities
- Experience designing and delivering technical training or workshops
Temporal Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Temporal Technologies and has not been reviewed or approved by Temporal Technologies.
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Healthcare Strength — Healthcare coverage is described as 100% employer-paid for medical, dental, and vision, with AD&D, short- and long-term disability, and life insurance included. Feedback suggests this breadth and cost coverage is a strong differentiator for a remote-first employer.
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Leave & Time Off Breadth — Time off includes unlimited PTO alongside 12 standard holidays and 2 floating holidays. Feedback suggests this structure supports rest and recharge across teams.
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Wellbeing & Lifestyle Benefits — Wellbeing and remote-work support include a home office stipend, internet reimbursement, WFH meals, Calm app access, a lifestyle spending account, and learning/professional membership budgets. Feedback suggests these perks enhance overall total rewards beyond base pay.
Temporal Technologies Insights
What We Do
Temporal develops and distributes the world's leading open source durable execution system. We make code fault tolerant, durable and simple. Innovative companies like Datadog, Glovo, Indeed, Netflix, Qualtrics, Remitly, Snap and Yum! Brands build their services and applications with Temporal to make them reliable to run, productive to enhance and easy to troubleshoot and repair. More than a decade in the making, Temporal is powered by veterans behind some of the industry's most loved systems technologies, programming frameworks and open source communities as well as investors like Amplify Partners, Sequoia Capital and Index Ventures.
