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Manage multiple client accounts and projects from kickoff through delivery for a creative performance marketing agency. Responsibilities include building project plans, coordinating cross-functional teams, managing client communications and feedback, tracking timelines, scope, dependencies, risks, approvals, and quality, and maintaining project documentation in ClickUp. The role also leads meetings, coordinates social and lifecycle marketing deliverables, supports creative production, and improves account workflows.

Manage multiple DTC client accounts to develop and execute lifecycle marketing strategies across email, SMS, loyalty, and subscription. Build content calendars, brief creative teams, run A/B tests and automations, monitor performance, report to clients, troubleshoot ESP issues, and collaborate with Paid Media and Creative teams using ClickUp.

Lead client relationships and grow business through strategic and creative account leadership. Manage multidisciplinary projects, advocate for client vision, advise on brand and marketing strategy, foster long-term relationships, and coach cross-disciplinary teams. Work hybrid in New York City.

Develop performance-focused creative strategies and high-impact concepts (hook, angle, CTA) aligned to ROAS/CPA goals. Create actionable briefs, collaborate with media, creative, and account teams, analyze data to inform strategy, present to clients, and ensure quality of creative deliverables.

Design and execute conversion-focused email and SMS creative for a range of clients. Collaborate with strategists, copywriters, and channel leads to create on-brand, high-performing emails, conduct QA on deliverables, and stay current on email design best practices to drive engagement and revenue.

Design and prototype world-class digital experiences for websites, apps, and e-commerce. Lead visual storytelling, UX-driven interfaces, motion and animated UI, responsive layouts, typography, and cross-functional collaboration to launch brand-driven digital products.

Manage client relationships and lead paid media strategy and execution for e-commerce and DTC clients. Coordinate cross-functional teams, analyze cross-channel performance, produce bi-weekly reports, and continuously optimize media mix to meet client growth objectives.

Lead and mentor the digital design team to create user-centered web, app, and digital product experiences. Define digital vision, processes, and scope for client projects; collaborate with strategists, brand designers, developers, and business development to launch new products and brand experiences. Advocate for UX, prototyping, and AI-powered creative workflows.