Top Tech Jobs & Startup Jobs

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Lead and scale a Support Engineering function for Ashby across the Americas. Own vision, operating model, escalation/triage standards, reporting, tooling, and cross-functional feedback with Product and Engineering. Manage a Support Engineering Manager, drive hiring and career paths, and use data to reduce recurring technical friction while balancing immediate customer resolution with durable product improvements.

Lead and coach a team of Customer Success Managers to drive adoption, retention, and long-term value for a large portfolio. Build repeatable playbooks, scalable processes, and operational rigor. Partner cross-functionally (Implementation, Support, Sales, Product) to ensure seamless lifecycle experiences, use data to inform decisions, and continuously improve team performance and customer outcomes.

Lead and grow a Support Engineering team that resolves complex product issues, integrations, and data workflows. Define escalation and triage practices, build scalable diagnostics and internal tools, collaborate closely with Engineering and Product, mentor engineers on debugging, logs, and database querying, and create repeatable processes to improve customer outcomes and support efficiency.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Lead end-to-end implementations for mid-market B2B SaaS customers (≈15 concurrent projects, 4–8 weeks each). Develop and execute implementation plans, manage stakeholders, provide technical configuration guidance, drive change management, advise on best practices, and collaborate cross-functionally to ensure timely customer value and adoption.

Lead product design across a large desktop SaaS surface: own ambiguous projects end-to-end, set design standards, consult with PMs/engineers, build the design system, produce Figma artifacts and spec docs, and drive usability improvements through heuristics and customer input.

Lead end-to-end product design for Ashby92s desktop SaaS: own features, consult with engineers and PMs, craft interactions and visuals, write design specs, and build/maintain the design system using heuristics and occasional user research.

Lead and develop a global team managing SaaS renewals and complex contract negotiations. Build scalable renewal processes, improve forecasting and CRM hygiene, partner cross-functionally with Sales, RevOps, Legal, Finance and Product, and translate negotiation outcomes into playbooks to drive retention and commercial growth.

Lead and grow a Mid-Market Solutions Engineering team: hire, coach, and operationalize demo, trial, and RFP processes; partner with sales leadership to accelerate deals; build scalable systems, feedback loops, and enablement to drive revenue and product insights.