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As a Business Development Representative, you'll create outreach strategies, connect with prospects, and drive company growth while working closely with AEs and sales leaders.

Manage enterprise customer accounts from onboarding through organization-wide adoption. Lead integrations, training, stakeholder relationships, support, retention, expansion opportunities, and customer advocacy. Partner with Product, Engineering, Sales, and Marketing to improve customer outcomes and platform adoption. The role requires experience supporting technical users, managing enterprise accounts, running complex onboarding programs, identifying commercial opportunities, and traveling to meet customers when appropriate.

Manage a portfolio of 70–80 mid-market engineering customers to drive onboarding, adoption, retention and expansion. Run 1:1 and scalable programs, surface usage-based risks and opportunities, collaborate with Sales/Product/Engineering, and help scale CS playbooks and AI-assisted workflows.

Partner with Account Executives to run technical, production-ready demos and proofs-of-concept for prospective customers. Own technical discovery, answer objections, shape the Solutions Engineering function, and demonstrate the AI-native product in high-pressure sales situations.

The Strategic Account Executive will acquire and grow large enterprise accounts, leveraging strategic planning and sales expertise to demonstrate product value and drive innovation in incident management solutions.