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Lead delivery of a complex telecom transformation by translating technical designs into structured delivery plans, coordinating architects/engineering teams and vendors, managing risks, dependencies, finances, and schedules, and ensuring smooth transition to operations while maintaining governance and stakeholder alignment.

Lead delivery of a complex telecom transformation from planning through execution. Translate technical designs into delivery plans, coordinate multi-domain teams and vendors, manage risks, schedules, budgets, and governance, and ensure smooth transition to operations with operational readiness and knowledge transfer.

Lead delivery for a complex telecom transformation: translate technical designs into executable delivery plans, coordinate architects/engineers/vendors, manage risks/dependencies, track financials and schedules, facilitate stakeholder alignment, and support transition-to-operations.

Design, develop, and operate Python-based backend microservices for a real-time AI-powered voice platform. Build and consume REST APIs, integrate SIP/WebRTC/LiveKit and third-party systems, containerize services, maintain CI/CD, and deploy on AWS while collaborating with AI, frontend, and DevOps teams.

Lead end-to-end delivery of speech-enabled IVR and voice technical projects. Serve as primary client-facing lead, manage cross-functional teams, establish governance and delivery processes, mitigate risks and escalations, and drive continuous improvement and backlog prioritization with product and technical leads.

Lead end-to-end delivery of CX and telecom technical projects (fixed-scope and T&M). Create and maintain project plans, manage schedule, budget, risks, and change control. Coordinate vendors, carriers, and third parties for escalations and cutovers. Use standard PM processes and tools, collaborate with Engineering, Operations, Product, Finance, and external partners, and produce stakeholder reports and dashboards.

Lead modernization of large-scale telecom and contact center systems, migrating legacy platforms to cloud-native architectures. Define API-first, microservices, and event-driven designs; implement distributed systems on AWS/Azure/GCP. Ensure end-to-end solutions by aligning backend architecture with frontend/UX frameworks and contact center technologies. Mentor teams and apply architecture best practices for scalable CX transformation.

Lead enterprise application and CX modernization: define API-first, microservices, and event-driven architectures; build migration roadmaps; mentor engineering teams; set governance; collaborate with stakeholders; and support integrations between legacy ESBs and modern platforms, particularly for telecom/contact center environments.

Lead enterprise application and CX modernization by defining cloud-native, API-first, microservices and event-driven architectures. Create migration roadmaps, risk assessments, and governance; mentor engineering teams; influence stakeholders; and support integrations between legacy ESBs and modern integration platforms for telecom/contact-center environments.

Manage procurement oversight and compliance by reviewing contracts and payments, facilitating competitive bidding, maintaining vendor relationships, supporting a procurement competence center, and driving process improvements to optimize costs and supplier collaboration.