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The Senior Program Manager leads large-scale transformation programs, ensuring strategic alignment, operational excellence, and successful delivery within budget and timeline across multiple streams.

The Principal Genesys Cloud PS Consultant will design and implement contact center solutions, lead initiatives, analyze technical challenges, and serve as the key technical contact with expertise in Genesys technologies.

The IVR Application Architect is responsible for defining and evolving IVR application architectures, ensuring scalability, resilience, and security while guiding technical teams and ensuring compliance with architectural standards.

Lead the design and architecture of a large-scale contact center transformation, migrating 7,000+ users to a modern Genesys cloud platform. Oversee design strategy, customer journeys, platform architecture, and enterprise integrations while mentoring internal teams to ensure self-sufficiency.

The Senior Project Manager leads customer-facing technical projects, ensures timely delivery, manages cross-functional teams, risks and communicates with clients effectively.

Lead full-lifecycle, large-scale telecom, network, data center, cloud, and security transformation programs. Own program strategy, governance, P&L, financial control, executive engagement, stakeholder management, risk mitigation, and cross-functional global delivery to ensure on-time, on-budget contractual outcomes.

Lead the design and implementation of NICE-based solutions, develop IVR applications, and manage stakeholder interactions in a customer experience initiative for a healthcare leader.

The role involves designing, developing, and deploying chatbots using Google Dialogflow and NLP techniques while integrating with various backend systems.

As a Google DialogFlow Engineer, you will design and develop chatbots, integrate them with backend systems, and utilize NLP and ML techniques for enhanced functionality.

Lead QA for IVR and web applications owning end-to-end test strategy, execution, and reporting. Plan and run voice and integration tests, create test plans/scripts, mentor a small QA team, coordinate defect triage, and support automation and integration across IVR, web, and backend systems.