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Partners with North America Specialty Risk leadership on budgeting, forecasting, management reporting, KPI development, cost management, profitability improvement, and executive FP&A presentations. Analyzes actual and projected results against budgets, provides business insights, and supports FP&A transformation projects. The role requires extensive property and casualty industry experience, strong analytical and communication skills, and modest overnight travel.

Delivers training and ongoing support to premium audit staff covering workers compensation, general liability, audit procedures, regulatory standards, and department systems. Designs training programs, develops educational materials, mentors trainees, administers assessments, tracks development data, communicates procedural updates, and supports onboarding. The role also monitors regulatory and industry changes, partners with quality and compliance teams, and recommends process improvements while maintaining accurate training records.

Manages outside counsel relationships, including selection, engagement, onboarding, fee negotiations, performance evaluations, legal spend analytics, and quality reviews. Develops counsel scorecards, optimizes litigation expenses, supports claims teams, and implements third-party risk management strategies. The role focuses primarily on workers’ compensation claims and insurance defense litigation while coordinating internal stakeholders and external law firms.

Designs and develops engaging learning solutions, including eLearning, classroom, virtual, video, simulation, and performance-support materials. Conducts learning needs analyses, defines objectives with leaders and subject matter experts, creates SCORM-compliant modules, and evaluates program effectiveness. Manages instructional design projects, maintains documentation, stays current with learning technology trends, and supports consistent learning solutions across a multi-state organization.

Reviews, investigates, evaluates, and negotiates workers’ compensation claims through settlement. Responsibilities include compensability analysis, coverage and benefits review, reserve management, medical documentation evaluation, stakeholder communication, and maintaining accurate claim files. The role requires at least three years of workers’ compensation claims experience, relevant state licensure, strong negotiation skills, and knowledge of workers’ compensation laws and insurance practices.

Handles litigated and non-litigated commercial general liability claims, including exposure recognition, reserving, coverage analysis, risk transfer, investigation, counsel and expert selection, negotiation, and resolution strategy. Requires strong insurance contract analysis, legal and claims expertise, communication, influence, negotiation, and appropriate adjuster licensing. Periodic travel may be required for mediations, trials, and related meetings.

Coordinates residential real estate closings from contract review through title clearance, document preparation, recording, escrow balancing, and fund disbursement. Communicates with buyers, sellers, agents, lenders, and brokers; resolves title issues, ensures regulatory and company compliance, prepares closing and transfer documents, and maintains confidential customer information. Requires one to four years of escrow or title-agent experience and a notary license or ability to obtain one within 90 days.

Manages Florida workers’ compensation cases from inception through resolution. Represents insured employers in court, conducts legal research, develops defense strategies, prepares pleadings and motions, handles discovery and trials, advises clients and claims professionals, and communicates with courts and opposing counsel. The role may supervise junior attorneys, contribute to claims training, and support litigation-related projects.

Analyzes operational processes, identifies inefficiencies, and recommends improvements. Partners with Operations, IT, and business stakeholders to gather requirements, create functional specifications, support system enhancements, and facilitate implementation. Develops reports, dashboards, KPIs, SOPs, and process documentation while assisting with UAT, post-deployment support, and stakeholder communications.

Handles complex contract and commercial surety claims across multiple jurisdictions, including investigation, negotiation, resolution, salvage, and subrogation. Advises on legal and transactional matters, prepares surety agreements, manages outside counsel and consultants, and supports underwriting teams through training and legal guidance. Drives process improvements, organizational change, and strategic claim outcomes while maintaining knowledge of applicable laws and regulations.