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Partner with Enterprise Sales and Renewals leadership to improve forecasting, renewal operations, GTM processes, and revenue predictability. Own GTM technology architecture, roadmap, vendor strategy, and Salesforce data governance. Build dashboards, reports, and executive insights; define CRM enhancements; conduct root-cause analyses; and drive cross-functional operational improvements across Sales, Customer Success, Finance, Marketing, and Product Operations.

Senior GTM Operations Analyst partnering with Enterprise Sales and Renewals to improve forecasting, renewal visibility, revenue processes, and data quality. Responsibilities include governing the GTM technology stack, managing vendor strategy, optimizing Salesforce workflows, building dashboards and reports, analyzing performance, and delivering executive-ready insights. The role also drives cross-functional process improvements, root-cause analyses, and scalable operating practices across Sales, Customer Success, Finance, Marketing, and Product Operations.

Own customer digital twin schemas, audit AI quality and guardrails, monitor privacy and human-approval controls, support AI agent configuration and testing, and track triage, routing, resolution, override, and customer satisfaction metrics. Collaborate with data engineering, Support, Customer Success, Services, and product operations teams to maintain data integrity, documentation, and operational performance.

Lead product strategy, roadmap, and execution for Copado’s autonomous testing platform. Define AI-driven testing capabilities, scalable integrations, pricing, packaging, and product launches. Partner with engineering, design, research, QA, sales, support, customer success, and marketing to deliver a unified Salesforce DevOps experience. Conduct user discovery, establish success metrics, analyze product data and telemetry, and translate complex technical challenges into actionable priorities.

The Customer Marketing Manager will develop lifecycle programs spanning onboarding, adoption, and expansion; execute customer campaigns; drive product usage and upgrades; coordinate customer storytelling and advocacy; capture customer insights; and collaborate with Customer Success, Product, Sales, and Marketing to influence retention, expansion, pipeline, and revenue growth.

Drive growth and new customer acquisition in the State, Local, and Education sector. Develop go-to-market strategies, prospect new accounts, manage relationships, pipeline, forecasts, and sales metrics, and achieve quarterly and annual objectives. Collaborate with implementation partners, ISVs, Salesforce teams, marketing, and internal groups to create opportunities and deliver customer value. Support post-sale success and complete product, sales, process training, and certifications.