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Lead Copado’s Brand & Creative function, defining brand strategy and creative direction across campaigns, product launches, events, digital experiences, web, social, PR, and executive storytelling. Build scalable, AI-native creative systems, oversee in-house designers and external partners, establish workflows, and align creative output with engagement, conversion, pipeline, and broader go-to-market priorities.

Drive customer growth through lifecycle marketing programs spanning onboarding, adoption, and expansion. Own customer campaigns, including upgrade and feature adoption initiatives, and partner cross-functionally to develop customer stories, advocacy, and proof points. Capture customer insights to inform product, messaging, and go-to-market strategy while influencing adoption, expansion, retention, and sales pipeline.

The People Business Partner coaches managers on performance, feedback, accountability, and complex employee issues. They support organizational transitions, facilitate leadership development workshops, lead engagement surveys and action planning, and drive measurable people initiatives. The role partners with People Operations, Legal, and Rewards on compliance while simplifying processes and identifying manager effectiveness gaps. Success requires strong judgment, influence, facilitation, project execution, and onsite leadership experience.

Execute partner marketing and demand-generation programs across GSIs, SIs, RSIs, ISVs, and technology partners. Develop joint value propositions, executive messaging, co-branded campaigns, enablement content, and partner GTM motions. Manage budgets and Market Development Funds, project schedules, lead flow, campaign attribution, pipeline reporting, and ROI analysis. Collaborate closely with Product, Alliances, Marketing, and Sales teams while enabling partner organizations to promote Copado’s platform.

Execute partner marketing and demand generation programs across system integrators, ISVs, and technology partners. Develop joint value propositions, executive messaging, co-branded campaigns, enablement content, and partner activation strategies. Manage budgets and Market Development Funds, coordinate cross-functional execution, track sourced and influenced pipeline, monitor lead management, and report campaign performance and ROI.

Drive Federal-sector growth and customer acquisition by developing go-to-market strategies, prospecting, managing accounts and pipeline, building partner relationships, communicating business metrics, executing regional marketing activities, and meeting sales targets. The role requires selling SaaS to Federal clients, Salesforce ecosystem experience, strategic thinking, relationship development, collaboration, and customer success after the sale.

Lead cross-functional customer experience programs, including AI-enabled support, ChurnZero operational workflows, customer communications, and AI governance. Coordinate Customer Success, Support, Marketing, Data Engineering, and Technical Excellence teams; manage milestones, operating cadences, KPIs, customer health signals, and executive reporting. The role requires translating customer telemetry and adoption data into proactive success motions that improve customer experience and commercial outcomes.

Provides highly technical customer support for the Copado DevOps platform and Salesforce integrations. Responsibilities include managing case queues, troubleshooting complex issues, answering technical questions, documenting and escalating cases, maintaining knowledge-base content, supporting training, reviewing case accuracy, identifying upsell opportunities, and completing projects. The role requires Salesforce, DevOps, SaaS, Git, API, SQL, and troubleshooting expertise, along with strong communication and customer relationship skills.

Partners with Enterprise Sales and Renewals leadership to improve forecasting, renewal operations, GTM processes, and revenue predictability. Owns GTM technology strategy, Salesforce governance, vendor evaluation, data quality, dashboards, reporting, and executive insights. Conducts root-cause analysis, defines CRM enhancement requirements, and drives cross-functional operational improvements that increase seller productivity and renewal efficiency.

The Customer Marketing Manager will build lifecycle programs spanning onboarding, adoption, expansion, and customer advocacy. Responsibilities include executing upgrade and feature adoption campaigns, partnering with Customer Success, developing customer stories, surfacing customer insights, and aligning Product, Marketing, Sales, and Advocacy teams. Success is measured through adoption, engagement, expansion influence, customer references, pipeline contribution, and campaign performance.