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Supports the Americas new business sales team by improving revenue operations processes, analyzing complex data, managing pipeline and forecast reporting, supporting sales performance analysis, and contributing to annual sales planning and territory design. The role also recommends improvements to data governance and processes to increase forecast accuracy and drive business growth.

Provides onsite cybersecurity engineering and professional services for enterprise endpoint security systems. Responsibilities include deploying, integrating, configuring, tuning, monitoring, troubleshooting, and sustaining Trellix EDR technologies. The consultant develops technical plans, engineering artifacts, test plans, SOPs, and playbooks; supports certification and authorization activities; analyzes incidents and operational data; resolves technical issues; and advises customers and stakeholders on cyber defense solutions.

Partner with account managers to design and present security solutions, lead technical discovery, demos, RFIs/RFPs, and proofs-of-concept for enterprise accounts, leveraging cloud, virtualization, network, and endpoint security expertise to secure technical wins.

Supports commercial and enterprise sales teams by gathering technical requirements, delivering cybersecurity demonstrations, contributing to RFP and RFI responses, and executing proofs of value. Partners with account executives and senior sales engineers to support technical wins, customer briefings, beta programs, technical inquiries, and expansion opportunities while developing cybersecurity and presales expertise.

Provides Level 2 operational support for Quote-to-Invoice processes, resolving complex tickets and system errors, structuring smaller deals, and clearing quoting, deal desk, and order management roadblocks. Partners with Sales, Finance, Customer Success, Systems Engineers, and deal teams to drive transactions through completion. Applies Q2I policies, escalates risks, owns requests through resolution, and supports continuous process improvement.

Leads architecture and development of Trellix’s high-throughput cloud threat detection platform. Designs microservices, asynchronous submission pipelines, sandbox execution systems, full-stack analyst interfaces, secure AWS infrastructure, identity integrations, telemetry pipelines, and compliant multi-region architectures. Owns infrastructure as code, observability, production reliability, security practices, technical documentation, incident response, and SLA commitments while integrating AI-assisted development tools.

Manage Tier 2 enterprise customer relationships, driving onboarding, product adoption, retention, renewals, and expansion. Build success plans, lead QBRs, align Trellix solutions with customer security goals, monitor account health, and coordinate with Sales, R&D, and Customer Success Engineering on escalations. The role requires explaining technical concepts to varied stakeholders, including security analysts, IT directors, and CISOs, while ensuring measurable customer value and ROI.

Lead Skyhigh Security’s global Sales Engineering organization, aligning teams with go-to-market strategy and driving technical excellence, enablement, operational performance, and revenue outcomes. The role oversees KPIs, forecasting, field readiness, partner enablement, customer engagement, and organizational transformation. It also serves as a Field CTO, translating product strategy into customer value, influencing the product roadmap through market insight, and developing globally distributed sales engineering teams.

Enterprise-focused federal sales role targeting US Navy, USMC, and Systems Integrators. Responsible for hunting new business, building pipeline, engaging executives, positioning integrated cybersecurity solutions, managing channel partners, forecasting in CRM, and leading cross-functional teams to close complex defense contracts.

Leads a team of eight Public Sector Customer Success Managers supporting federal, defense, intelligence, and state and local government accounts. Responsibilities include coaching, retention and expansion strategy, cybersecurity solution adoption, success plan execution, account risk management, CRM and Totango governance, executive escalations, and cross-functional coordination with sales, services, support, product, and technical teams. The role also oversees portfolio health, government procurement alignment, and customer value realization.