Primary point of contact for customers using CPQ modules; drive retention and adoption from pilot to production. Lead support for cost estimation, quoting, pricing, and change management; conduct training, onboarding, and QBRs; document requirements and maintain CRM records; collaborate with Product, Sales, and Support; manage multiple customer projects and pursue renewals and account expansion. Requires occasional travel (10-20%) and hybrid presence in Ann Arbor.

Serve as the primary customer contact to lead Campfire implementations from pilot to production. Conduct onboarding, training, and quarterly reviews; gather and document requirements; support cost estimation, quoting, pricing, and change management; collaborate with Product, Sales, and Support; drive adoption, upsells, and scalable professional services processes while managing multiple customer projects and maintaining CRM documentation.