Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data-driven decisions.
Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change
Job DescriptionAs a Implementation Consultant, you will be the primary point of contact for Campfire customers. You will
be responsible for developing lasting customer implementations that promote successful deployment and
adoption, supporting customers as they move from pilots to active production users, and leading support
activities across cost estimation, quoting, pricing, and change management. You will also gather and
document customer requirements, contribute product insights based on customer experience, and help
develop scalable professional services processes as our global customer base grows.
Location & Work Model
- Ann Arbor, MI — Hybrid: Primarily remote with 3 days in-office every other week
- 10–20% travel to customer sites for onboarding, training, or strategic reviews
- Flexible schedule; occasional evening/weekend availability for urgent customer needs
Key Responsibilities
Customer Relationship Management
- Develop customer implementations that promote retention, loyalty, and long-term account health
- Support customers through the full lifecycle — from pilot to active production — ensuring smooth
- transitions
- Lead customer support activities for cost estimation, quoting, pricing, and change management
- modules
- Conduct training sessions, onboarding, and quarterly business reviews across multiple geographic
- markets
- Identify and pursue opportunities for subscription go-lives, upsells, and account expansion
Technical & Domain Expertise
- Gather and document customer requirements for business processes including cost/price analysis,
- supply chain management, sales and material forecasting, and production capacity
- Understand and debug complex automotive cost models in collaboration with customers
- Work with customers to ensure productive use of Campfire software and maximize ROI
Process & Team Collaboration
- Develop professional services processes that drive efficient, standardized outcomes across a
- growing customer base
- Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the
- Campfire solution roadmap
- Maintain accurate documentation of customer requirements, interactions, and action items in the
- CRM
- Manage multiple customer projects concurrently, meeting deadlines while delivering high-quality
- outcomes
Core Competencies
- Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers
- Excellent verbal and written communication skills; comfortable engaging diverse stakeholders
- Strong problem-solving skills — able to work through complex issues independently and with a team
- Top-down, big-picture thinker who can connect day-to-day work to broader business outcomes
- Ability to thrive in a fast-paced, collaborative startup environment
- Strong mathematical aptitude; comfortable with financial or cost-based analysis
- Eagerness to learn and adapt to new tools, processes, and customer environments
Technical Skills
- Experience delivering training and support across multiple geographic markets
- Ability to understand and work within complex automotive cost models
- Background collaborating with product development teams to ideate and implement scalable
- solutions
- Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred
- Automotive industry knowledge preferred
Work Experience
- 4+ years of relevant experience in a customer-facing role — professional services, customer support,
- or system implementation
- Experience in the computer software or SaaS industry highly desirable
- Experience with cost models in Microsoft Excel or similar software packages
Education
- BA/BS degree in Finance, Business, Engineering, or a related discipline
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 4+ years relevant experience in a customer-facing role (professional services, customer support, or system implementation)
- BA/BS degree in Finance, Business, Engineering, or related discipline
- Proficiency with Microsoft Excel and financial modeling tools for cost and price analysis
- Experience with cost models in Microsoft Excel or similar software packages
- Ability to understand and work within complex automotive cost models
- Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers
- Excellent verbal and written communication skills and ability to engage diverse stakeholders
- Experience delivering training and support across multiple geographic markets
- Maintain accurate documentation of customer requirements and interactions in a CRM
- Ability to travel 10-20% to customer sites for onboarding and strategic reviews
- Familiarity with CRM tools (e.g., Salesforce, HubSpot)
- Automotive industry knowledge
- Experience in the computer software or SaaS industry
What We Do
With Campfire, you gain unprecedented accuracy and insight with a single system that covers cost, price, volume, capacity, timing, and profit metrics. Make informed, confident decisions with speed.
