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Administer and configure the HRIS (primary focus UKG Workforce Management/Dimensions), generate HR and payroll reports, ensure data accuracy and security, analyze HR/payroll processes, support users and troubleshoot system issues, document and train users, and research/test system enhancements and implementations.

Own assigned accounts as the primary point of contact, build strong client relationships, monitor customer health, reduce churn, manage implementations and escalations, collaborate cross-functionally, track success metrics, and ensure customers achieve value from the product.

Manage full-cycle HR tasks including orientations, new-hire processing (HRIS, I-9/E-Verify), employee records, tier-1 employee relations, benefits/timekeeping support, offboarding, unemployment responses, and partnering with HRBP and business leaders to ensure compliance and engagement.

The Lead HR Business Partner aligns people strategy with sales goals, driving growth and managing talent while collaborating with leadership and HR teams.