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Leads client software implementations from planning through post-go-live transition. Manages scope, schedules, budgets, risks, documentation, validation, configuration, training, stakeholder coordination, and client communication across concurrent projects. Serves as the primary client liaison while coordinating cross-functional teams, ensuring contractual and regulatory requirements, and supporting upgrades, change control, invoicing, and transition to ongoing support.

Supports IT operations in a regulated environment through network monitoring, server administration, virtualization, troubleshooting, hardware and software maintenance, help-desk support, firewall reviews, asset inventory, and documentation in SolarWinds. The intern assists with Cisco network infrastructure, Windows Server systems, VMware environments, and end-user devices while collaborating with cross-functional teams and following cGMP and quality requirements.

Own feature-area roadmaps for a cloud-based enterprise quality management platform. Responsibilities include customer discovery, product requirements, user stories, roadmap planning, Agile delivery coordination, release management, regulatory trend analysis, stakeholder communication, and post-release measurement. The role partners with engineering, UX, QA, sales, marketing, services, and customers to deliver scalable software for regulated industries.

Leads end-to-end client software implementations, serving as the primary liaison from planning through go-live and post-launch transition. Responsibilities include managing scope, schedules, budgets, risks, documentation, validation, requirements, stakeholder coordination, training, client communications, and project closeout. The role supports regulated life sciences clients, coordinates cross-functional teams, monitors contractual deliverables, and uses project and support platforms including Wrike, JIRA, and Freshdesk. This remote East Coast contract requires travel to client sites as needed.

Owns full-cycle business development and quota attainment for professional services across validation, quality, engineering, and related life sciences disciplines. Identifies and closes new opportunities, expands assigned accounts, manages pipelines and forecasts, conducts market research, builds client relationships, and supports customer satisfaction and retention. The role requires consultative selling, cross-functional collaboration, industry event participation, and travel.