Top Tech Jobs & Startup Jobs

The Business Development Representative will research and prioritize target accounts, engage stakeholders, create personalized outbound campaigns, generate qualified pipeline, schedule meetings, maintain CRM activity, and provide prospect feedback. The role partners with Enterprise and Mid Market account executives and may eventually manage and close smaller SMB opportunities. The representative will also help refine prospecting strategies, messaging, sequencing, and team playbooks.

Resolve high-volume customer support tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted suggestions to provide accurate responses, identify tickets requiring Tier 2 or Enterprise escalation, and flag recurring questions for new support macros. The role requires clear written communication, process adherence, accuracy under repetitive workload, and willingness to learn the product.

Resolve high-volume customer tickets involving account access, billing, and subscription plans. Follow macros, playbooks, and AI-assisted support suggestions to provide accurate responses. Identify issues requiring product judgment or creative-tool troubleshooting and route them to appropriate support tiers. Flag recurring questions for potential macro creation while maintaining speed and accuracy in repetitive, process-driven work.

Manage Runway's paid influencer and affiliate programs: identify and pitch creators (mainly YouTube), negotiate deals, handle contracts and payments, partner with agencies and growth for attribution/reporting, surface creator trends to inform creative strategy. Not a content production role.

Provide high-impact executive support to up to six C-suite leaders: manage complex calendars and travel, coordinate meetings and VIP events, prepare expense reports, handle special projects (including international expansion), and build strong cross-functional relationships while anticipating needs and operating with discretion.

Lead product design projects for web and mobile platforms, creating and refining creative workflows, prototypes, and high-fidelity interfaces. Partner closely with product, engineering, research, and data teams to ship and iterate on products rapidly. Maintain visual and user experience consistency while contributing to product and process improvements. The role values strong visual design, usability knowledge, creative tool expertise, adaptability, and experience with AI-assisted prototyping.

Create and maintain Help Center, Academy, FAQ, tutorial, webinar, and self-service content for AI software users. Translate complex product features into clear guidance, coordinate documentation launches with engineering and product, audit content accuracy and discoverability, track engagement and support metrics, and ensure policies are accurately represented. The role also supports video production, live education, templates, prompt guides, and content automation using LLMs.

Owns the end-to-end detection and response program for cloud infrastructure, Kubernetes, research environments, AI tooling, and products. Responsibilities include developing detections as code, leading incident investigations, automating triage and containment, monitoring AI agents, conducting threat hunts and tabletop exercises, improving security telemetry, supporting SOC 2 and ISO 27001 evidence collection, and participating in security incident on-call rotations.

Own Runway’s SEO and AEO strategy, including keyword architecture, content planning, technical SEO, experimentation, AI-search visibility, and organic growth reporting. Build scalable content such as landing pages and articles, improve crawlability through site structure and schema recommendations, collaborate with product, marketing, design, developers, and freelancers, and measure traffic, rankings, AI citations, and product signup conversion.

Own and develop production systems supporting AI-powered customer experience, including support agents, ticketing, billing workflows, reporting, QA, monitoring, releases, guardrails, and knowledge management. Build TypeScript and Node.js services on AWS, manage AI vendor integrations, create test suites and evaluations, and coordinate improvements across Product, Engineering, Education, Analytics, and community teams.