Support complaint intake, quality documentation, and order processing. Transcribe support calls using AI tools, enter and track product quality complaints, process orders in NetSuite, coordinate deliveries with field teams and third parties, maintain records across Quality/CRM/ERP systems, and provide occasional on-call emergency order support.

Lead and execute strategic procurement plans, negotiate with suppliers, manage vendor relationships and a procurement team, ensure regulatory and contract compliance (including CMOs), forecast demand, manage budgets using procurement/financial tools, and drive continuous improvement and digital transformation in procurement processes.

Partner with finance, accounting, sales, operations, and legal to build treasury, billing, and contract-to-cash processes. Lead contract review, customer setup, invoice accuracy, collections monitoring, and acquisition integration. Produce cash, billing, and collections analysis, support forecasting and budgeting, and drive process improvements and automation in a high-growth healthcare-focused business.