Top Tech Jobs & Startup Jobs

Reviews signed customer agreements against Salesforce records and quotes to verify products, quantities, prices, dates, approvals, and required data before billing and onboarding. Corrects routine Salesforce issues, tracks returned deals, communicates with Sales and Customer Success, escalates exceptions, confirms downstream handoffs, logs root causes, and improves procedures using AI-assisted review tools.

Build and operate full-stack billing systems for a cloud-based clinical platform. Responsibilities include balancing insurance and patient financial transactions, handling inconsistent partner data, developing reliable LLM-powered features, improving a mature codebase, supporting production issues, and collaborating with product and design. The role owns features from scoping through deployment, monitoring, and customer feedback, while contributing to technical direction and resolving complex billing-domain problems.

Own strategic relationships, retention, and commercial growth for Elation’s highest-value SaaS customers. Develop account plans, manage executive relationships, lead business reviews, identify expansion opportunities, and coordinate cross-functional responses to customer needs. Track account health, usage, risks, and expansion pipeline while advising healthcare organizations on care delivery and business goals. Partner with Sales, Product, Services, Engineering, and leadership to improve enterprise customer engagement and growth.

Support full-cycle recruiting from job posting through offers, including sourcing, screening, interview coordination, candidate communication, ATS maintenance, and recruiting metrics. Partner with hiring managers and senior recruiters to define candidate profiles, improve candidate experience, evaluate AI recruiting tools, and contribute to HR programs, retention strategies, and team development.

Leads Elation’s product design strategy, organization, and standards for AI-native healthcare technology. Builds and develops a high-performing design team, establishes scalable design systems and research practices, partners with Product and Engineering leadership, and improves product quality, usability, accessibility, and coherence for clinicians and primary care practices.

Lead product design for primary care clinicians across discovery, strategy, and delivery. Develop AI-native experiences grounded in clinical workflows, define interaction patterns and visual language, and partner with Product and Engineering across multiple squads. Own usability and satisfaction metrics, conduct user research, make strategic design decisions, and mentor designers through critiques and team initiatives.

Leads the end-to-end customer support organization, owning service-level performance, case resolution, quality assurance, workforce planning, tooling, and operational scalability. Builds technically skilled support teams, career ladders, training systems, and high-performance culture. Partners with Product and Engineering to turn support insights into roadmap improvements and reduce future case volume. Establishes data-driven processes, dashboards, AI-assisted resolution oversight, and strategic operating models for a growing SaaS healthcare platform.

This role involves managing the full-cycle sales process, conducting product demos, building a robust sales pipeline, and collaborating with internal teams to enhance client relationships and support growth efforts.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

Manage simultaneous onboarding projects for physician-owned primary care practices using Elation's cloud clinical platform. Build relationships with customers and Sales, coordinate cross-functional teams, set milestones, use data to drive scalable engagement, and ensure successful platform adoption. Participate in occasional on-call weekend support and identify process improvements to improve customer outcomes.