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Lead Customer Success to ensure customers realize committed business outcomes, improve retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams, run executive engagements, own renewals/expansion enablement, establish CS KPIs and governance, and hire and develop the Customer Success leadership and CSM organization.

Lead and scale Customer Success to ensure contracted business outcomes and measurable value across cloud/managed services customers. Build segment-specific playbooks, orchestrate cross-functional execution, drive retention/expansion, own renewals and executive engagement, and develop the Customer Success leadership team while reporting KPIs to executive leadership.

Lead Customer Success to ensure measurable business outcomes, reduce churn, improve gross revenue retention, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support and Ops, manage renewals and CSQLs, and grow a high-performing CSM leadership team with governance, metrics, and executive engagement.

Lead Customer Success to ensure customers realize measurable business outcomes, reduce churn, and drive retention and expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Operations, own renewals and CSQL generation, lead executive customer engagements, hire and develop CSM leadership, and report on CS KPIs including GRR, NRR, health scores, and CS NPS.

Provide multi-channel customer support, troubleshoot account and basic technical issues, document interactions, escalate complex problems, follow security protocols, collaborate with internal teams, and support customer education and relationship maintenance.

Lead Customer Success strategy and execution to ensure measurable customer outcomes, improve retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support, Billing), drive renewal readiness, executive engagement, team development, and CS metrics and governance reporting to the CRO.

Lead Customer Success to ensure measurable business outcomes and value realization for customers. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support), own retention/renewals and expansion, develop CS leadership and KPIs, and scale repeatable programs to improve revenue retention and customer lifetime value.

Lead and scale Customer Success to ensure measurable customer outcomes, reduce churn, and drive retention and expansion. Build segment-specific playbooks, orchestrate cross-functional teams, manage renewals, and develop the CS leadership and CSM organization while owning CS metrics, governance, and executive customer engagement.

Manage a $100M+ vehicle portfolio across Central/West territory, optimize resale decisioning and pricing, coordinate with auction partners, inspect and represent inventory, identify reconditioning/relocation opportunities, analyze market data, ensure SOP compliance, and drive processes to maximize sale proceeds and inventory turn while traveling frequently to auction locations.

Lead Customer Success strategy and execution to ensure outcome-based value realization, improve revenue retention, reduce churn, enable expansion, build playbooks and scale CSM teams, and orchestrate cross-functional delivery and executive engagement.