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Lead Customer Success to ensure customers realize measurable business outcomes, reduce churn, and drive retention and expansion. Build segment-specific playbooks, orchestrate cross-functional execution across Sales, Delivery, Support, and Operations, own renewals and CSQL generation, lead executive customer engagements, hire and develop CSM leadership, and report on CS KPIs including GRR, NRR, health scores, and CS NPS.

Provide multi-channel customer support, troubleshoot account and basic technical issues, document interactions, escalate complex problems, follow security protocols, collaborate with internal teams, and support customer education and relationship maintenance.

Lead Customer Success strategy and execution to ensure measurable customer outcomes, improve retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support, Billing), drive renewal readiness, executive engagement, team development, and CS metrics and governance reporting to the CRO.

Lead Customer Success to ensure measurable business outcomes and value realization for customers. Build segment-specific playbooks, orchestrate cross-functional teams (Sales, Delivery, Support), own retention/renewals and expansion, develop CS leadership and KPIs, and scale repeatable programs to improve revenue retention and customer lifetime value.

Lead and scale Customer Success to ensure measurable customer outcomes, reduce churn, and drive retention and expansion. Build segment-specific playbooks, orchestrate cross-functional teams, manage renewals, and develop the CS leadership and CSM organization while owning CS metrics, governance, and executive customer engagement.

Manage a $100M+ vehicle portfolio across Central/West territory, optimize resale decisioning and pricing, coordinate with auction partners, inspect and represent inventory, identify reconditioning/relocation opportunities, analyze market data, ensure SOP compliance, and drive processes to maximize sale proceeds and inventory turn while traveling frequently to auction locations.

Lead Customer Success strategy and execution to ensure outcome-based value realization, improve revenue retention, reduce churn, enable expansion, build playbooks and scale CSM teams, and orchestrate cross-functional delivery and executive engagement.

Own customer outcomes and value realization for enterprise cloud/managed services customers. Build and scale Customer Success programs, playbooks, and segment-specific engagement models. Orchestrate cross-functional teams (Sales, Delivery, Support, Billing) to drive retention, renewals, and expansion. Lead and develop the CS leadership and CSM organization, implement CS metrics and governance, and drive executive-level customer engagement focused on measurable business outcomes.

Lead Customer Success to ensure customers realize committed business outcomes, reduce churn, improve retention, enable expansion, build segment-specific playbooks, orchestrate cross-functional teams, and develop a scalable CSM organization focused on measurable value.

Lead Customer Success to ensure outcome-based value realization, reduce churn, improve retention, build segment-specific playbooks, orchestrate cross-functional execution, enable expansion, and develop the CSM leadership team.