Top Tech Jobs & Startup Jobs

Manages customer relationships and support for FOLIO library-system customers. Monitors casework and SLA compliance, diagnoses issues, coordinates resolutions, conducts service meetings, communicates releases and enhancements, advocates for customer needs, trains internal teams, maintains documentation, and improves service delivery. Requires strong library systems administration, ILS configuration, troubleshooting, workflow, and integration expertise.

Designs and maintains secure, scalable AWS data lakehouse infrastructure and automation pipelines. Builds CI/CD workflows, infrastructure as code, monitoring, alerting, and remediation systems while operationalizing data workloads. Ensures versioning, governance, compliance, reliability, and reproducibility across platform lifecycles. Collaborates with data and engineering teams, contributes to software engineering standards, reviews code, documents practices, and mentors junior engineers in a distributed agile environment.

Leads U.S. and Canadian Subscription Services with full regional P&L accountability. Oversees financial performance, pricing, margins, working capital, reporting, governance, compliance, controls, audit readiness, and scalable operations. Partners with sales and senior stakeholders to drive profitable growth, operational excellence, and customer and publisher satisfaction. Leads distributed teams, develops talent, and maintains a high-performance culture. The role is hybrid with strong on-site presence in Birmingham, Alabama, and requires approximately 25%–50% travel.

Owns sales growth, revenue retention, renewals, and new business development across Virginia and West Virginia. Sells EBSCO subscription services, research databases, and SaaS solutions to academic, corporate, and medical libraries. Develops regional sales strategy, prepares proposals and presentations, coordinates product trials, manages customer relationships, tracks quota progress, and provides market feedback. Requires frequent customer travel, technical solution selling, AI fluency, territory management, and collaboration with sales leadership and account executives.

Designs and manages AI-enabled digital journeys in HubSpot, including workflows, forms, segmentation, personalization, behavioral triggers, and nurture programs. Owns website-to-HubSpot data connections, tracking standards, lead scoring inputs, conversion optimization, QA, and automation documentation. Partners with Marketing, Web, Content, and Marketing Operations to connect digital engagement with prospect qualification and downstream marketing processes.

Provides email, chat, and phone support for NoveList products, troubleshooting technical and product issues, assisting daily product operations, collaborating with product, development, sales, and marketing teams, maintaining documentation, supporting QA testing, and providing technical expertise. The role requires two or more years of technical support and workplace Microsoft Office experience.

Coordinates customized marketing programs for large strategic customers, serving as a customer contact and partnering with Sales and Marketing. Manages campaigns, webinars, events, newsletters, communications, budgets, timelines, and reporting. Writes and edits customer-facing content, coordinates internal resources, tracks engagement and expenses, and improves scalable marketing processes. The role requires strong project coordination, communication, customer relationship, and organizational skills.

Build and maintain a global knowledge base of electronic-resource metadata. Responsibilities include analyzing publisher data, creating and maintaining collections, establishing data feeds, researching missing metadata, documenting transformation processes, resolving data issues through root-cause analysis, coordinating with vendors, and managing workload priorities. The role requires advanced Excel skills, attention to data quality, strong communication, and familiarity with metadata standards.

Leads product strategy and roadmaps for APIs, integrations, partnerships, EBSCOhost tools, and LTI technologies. Develops go-to-market plans, business requirements, stakeholder communications, sales enablement, and customer presentations. Partners with technical teams, third-party integrators, LMS providers, Sales, Marketing, and customers to guide API improvements, onboard partners, gather feedback, and drive product opportunities.

Provides first-line technical support for EBSCO software and solutions through phone and email. Diagnoses issues, identifies root causes, troubleshoots product problems, explains features and configurations, supports upgrades, researches solutions, and communicates action plans. Collaborates with internal teams to prioritize and resolve customer issues while maintaining strong customer satisfaction.