The Head of Customer Support at Celigo drives customer success by leading a high-performing support team, managing both onshore and offshore resources, and enhancing operational effectiveness. Responsibilities include strategic leadership, team management, ensuring customer satisfaction, handling escalations, and optimizing multi-channel support strategies.

Seeking a proactive and strategic CX Operations Manager with a focus on Professional Services. Responsibilities include financial operations leadership, strategic partnering, process improvement, resource management, data-driven insights, and operational collaboration. Qualifications include 7+ years of senior Professional Services operations experience, strong financial operations understanding, PSA and Salesforce experience, excellent communication, analytical, and organizational skills.

The Product Operations Manager at Celigo will lead product development processes, enhance efficiency, ensure cross-functional alignment, and manage Jira configurations. Responsibilities include implementing process improvements, facilitating collaboration between teams, managing projects, and providing training on product management tools.