Lead product vision, roadmap, and delivery for a SaaS pharmacy platform modernization. Drive adoption and retention through customer research, data, and commercial alignment. Manage Agile delivery using Azure DevOps, partner with engineering on cloud/multi-tenant decisions, and use AI tools to improve workflows. Balance technical debt, regulatory continuity, and GTM readiness while communicating progress to customers and executives.

Build and run a scalable customer education program: implement and administer the LMS, create video and eLearning content, design role-based curricula and assessments, track education metrics, and serve as flex support for onboarding and live training during peak periods.