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Manage and grow strategically important employer-market accounts within the Member Experience business. Build executive relationships, develop account plans, drive retention and expansion, lead strategic reviews, identify growth opportunities, and coordinate cross-functional teams to deliver client value. Advise clients on member engagement, healthcare navigation, benefit strategies, utilization, affordability, and outcomes. Maintain account forecasts, pipelines, risks, and relationship plans while achieving retention, revenue growth, and strategic account objectives.

Generates and qualifies sales opportunities among employers, brokers, consultants, and healthcare organizations through outbound outreach, research, events, referrals, and inbound campaigns. Conducts discovery conversations, nurtures prospects, maintains Salesforce records, and hands qualified opportunities to Sales leaders. Partners with Marketing and commercial teams to improve targeting, messaging, and pipeline conversion while developing expertise in healthcare cost-management solutions.

Manage and grow strategic Payment Integrity accounts within the self-funded healthcare market. Build executive relationships, develop account plans, drive retention and expansion, lead business reviews, identify client risks and opportunities, and communicate financial and operational value. Collaborate cross-functionally with Client Success, Product, Operations, and Revenue teams while maintaining account forecasts, pipelines, and strategic records. The role is remote, US-based, and requires approximately 30% travel.

Leads strategic partnership development across the employer and employee benefits market. Identifies and prioritizes partners, builds executive relationships, develops commercial models, negotiates agreements, creates business cases, and manages opportunities through launch. Coordinates cross-functional teams across Commercial, Product, Technology, Operations, Finance, Legal, Marketing, and Client Success. Establishes partnership governance and growth roadmaps before transitioning mature relationships to Strategic Account Management.

Leads the client success and strategic account management organization, overseeing retention, renewals, client health, value realization, expansion, and executive relationships. Develops portfolio strategy, operating models, KPIs, forecasting, and risk-management processes while partnering cross-functionally across Sales, Product, Operations, Finance, and Marketing. Builds high-performing teams, drives client-informed business priorities, and supports strategic renewals and growth across a complex healthcare client portfolio.

Own the strategy, roadmap, and evolution of client-facing analytics and reporting products. Define KPIs, dashboards, visualizations, and scalable cross-product reporting capabilities. Partner with Product, Data, Analytics, Engineering, UX, Sales, Client Success, and Implementation teams to prioritize initiatives, translate customer needs into requirements, improve self-service analytics, and measure adoption and business outcomes. The role focuses on healthcare data and delivering actionable insights for clients.