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Lead strategy, systems, and a team of 6-8 Scaled Customer Success Managers to drive self-serve onboarding, activation, retention, and expansion at scale. Build data-backed dashboards, run metric reviews, partner with Product and Growth, launch education and automation programs, improve efficiency via content and applied AI, and hire/coach team to meet activation, expansion, and CSAT targets.

Lead and develop a five-person Private Equity Channel Partner Management team. Establish coverage models, operating rhythms, performance metrics, coaching practices, and accountability standards. Partner cross-functionally with Sales, Marketing, Finance, RevOps, Customer Success, and leadership to improve pipeline, partner activation, conversion, and strategic account outcomes. Recruit and retain talent, manage escalations, improve workflows using AI and automation, and codify repeatable channel playbooks.

Engage with customers through calls, email, and chat; diagnose issues across payments, cards, travel, bank linking, and accounting integrations; manage escalations across internal teams; use and improve AI-powered CX tools; communicate clearly with customers; and build process improvements, automations, SOPs, and knowledge-base updates.

Own full-cycle recruiting for emerging talent, including early-career roles and internships. Partner with hiring managers across Engineering, Product, and other teams; source candidates through universities, networks, referrals, and events; lead offers and closing; support internship programs and conversions; monitor recruiting data; improve candidate experience; and develop scalable recruiting practices.

Lead a team of Talent Operations to scale recruiting infrastructure and tech stack, manage headcount planning, interview operations, compliance, and candidate/interviewer experience across global hiring.

As a Forward Deployed Software Engineer, you will solve technical challenges for large customers, develop integrations, and drive product engineering roadmaps at Ramp.

Serve as the technical lead for public sector prospects: run technical discovery and customized demos, design secure ERP/API-based solutions meeting compliance (FedRAMP, SOC 2, HIPAA, CJIS), support RFPs and ROI analyses, collaborate with sales, product, engineering, and compliance, and enable smooth post-sale implementations.

Design and build core systems for Procure-to-Pay, enabling AI for invoice processing, maintaining backend services, and ensuring financial data accuracy.

The role involves designing and building real-time risk decisioning systems for financial products, assessing fraud and credit risk while ensuring system correctness and scalability.

As a backend engineer on the Spend Management team at Ramp, you will design and build scalable backend systems for card transactions, approvals, and policy enforcement, while collaborating with cross-functional teams and improving transaction infrastructure.