Top Tech Jobs & Startup Jobs

Leads business and technical analysis for software engineering Scrum teams, including requirements, process flows, user stories, acceptance criteria, backlog quality, SDLC delivery, production support, incident triage, vendor coordination, governance, and continuous improvement. Partners with product owners, engineers, QA, stakeholders, and vendors while mentoring junior analysts and participating in on-call support.

Supports Card Operations leadership by managing projects, product enhancements, system and report improvements, promotions, vendor relationships, and compliance initiatives. Develops project plans, schedules, estimates, status reports, and recommendations; coordinates with IT, vendors, processors, and internal stakeholders. Performs card-system administration, user access management, testing, procedure updates, reporting, RFP support, and project tracking. Requires strong analytical, communication, process improvement, and project management skills in a card services environment.

Leads the Service Operations project portfolio, overseeing project delivery, prioritization, governance, resource capacity, risk management, and reporting. Manages and develops Project Managers, directly oversees strategic initiatives, and partners with business leaders to align projects with organizational priorities. Drives delivery maturity, continuous improvement, adoption of portfolio management practices, change management, and compliance with credit union regulations.

Leads the strategy, architecture, governance, and delivery of conversational AI solutions. Designs conversation flows, prompts, integrations, knowledge sources, and escalation workflows using JavaScript, APIs, and LLMs. Establishes compliance controls, monitors performance, optimizes AI experiences, and drives continuous improvement. Provides technical leadership, mentorship, roadmap development, vendor collaboration, and stakeholder communication while ensuring scalability, security, accessibility, and regulatory alignment.

Develop personalized financial plans for members, recommend compliant investment and insurance products, conduct portfolio reviews, maintain client records, and build referral relationships with branch teams. Deliver investment education, answer product questions, promote appropriate cross-referrals, stay current on broker-dealer offerings and regulations, and complete activity reports and business plans.

Leads complex financial-services projects involving business analysis, system upgrades, vendor coordination, requirements, testing, UAT, release readiness, and production stabilization. Translates business objectives into system requirements and testing plans, manages defects and risks, advises stakeholders and senior management, mentors Business Analysts, and supports compliance documentation, training, and operational improvements across systems including Fiserv DataSafe and DNA.

Translates business needs into enterprise software solutions, manages requirements and SDLC documentation, creates Agile user stories, supports product backlogs, and assists with implementations. Provides Tier 2 application support, troubleshoots incidents, manages configurations and upgrades, coordinates with vendors and technical teams, documents processes, and participates in on-call support.

Leads business systems analysis for enterprise software solutions, including requirements gathering, process documentation, Agile backlog and user story development, implementation support, software upgrades, Tier 3 application support, troubleshooting, incident escalation, and stakeholder coordination. Serves as a technical subject matter expert, mentors business systems analysts, improves department processes, manages application configurations, and participates in after-hours support for critical outages.

Supervises BSA/AML Know Your Customer operations, including CIP, CDD, EDD, transaction monitoring, sanctions compliance, regulatory filings, risk assessments, and suspicious activity investigations. Maintains compliance controls and policies, oversees regulatory requests and reporting, trains and develops investigators, and coordinates with management, law enforcement, regulators, vendors, and internal departments.

Leads strategy, roadmap development, lifecycle management, launch, and optimization for deposit and payment products. Uses market research, member insights, competitive intelligence, and performance metrics to identify growth opportunities and enhancements. Collaborates with IT, finance, risk, marketing, operations, vendors, and other stakeholders to deliver product initiatives. Ensures regulatory compliance, manages requirements and disclosures, supports pricing decisions, and oversees systems integrations.