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Processes new policies, renewals, endorsements, and cancellations; enters and validates insurance data; resolves system errors; prepares policy documents, certificates, and reports; adjusts billing status; and identifies process improvements. The role requires insurance operations experience, knowledge of excess and primary lines, strong analytical and organizational skills, and may provide guidance to junior employees. It is primarily on-site in Downtown Los Angeles.

Leads daily policy administration activities, prioritizes and delegates workload, reviews completed assignments, and ensures accuracy, quality, timeliness, and regulatory compliance. Performs policy administration, researches issues using business systems, communicates with underwriters, agents, brokers, reinsurers, and insureds, and supports process improvements, system testing, and departmental projects. Serves as an interdepartmental liaison and may coach staff, participate in talent decisions, and approve business or endorsements under established guidelines.

Processes new policies, complex renewals, endorsements, and cancellations; enters and validates insurance data; resolves system errors; prepares policy documents and certificates; updates reports and billing statuses; and identifies process improvements. The role requires strong insurance operations knowledge, analytical and organizational skills, familiarity with excess and primary lines, and the ability to provide guidance to junior staff. It is primarily on-site in downtown Los Angeles, with one remote day weekly.

Develop and execute strategic business development and marketing plans across Virginia. Build and retain agency relationships, identify profitable workers’ compensation opportunities, educate agents on products and selling techniques, achieve sales targets, and conduct competitive and market analysis. Apply underwriting guidelines, insurance regulations, and risk-management principles while traveling frequently to visit agents and brokers.

The Claims Specialist manages high-value commercial general liability and auto claims, leading investigations, representing the company, and collaborating with teams to enhance outcomes and compliance.

Lead and coordinate Emerging Technology Agile teams to drive delivery, remove impediments, enable Scrum/PI planning, develop executive dashboards, align stakeholders, and embed innovations into production workflows while coaching teams and supporting Agile transformation.

The IT Customer Engagement Leader develops relationships with business stakeholders, drives technology strategy, ensures execution aligns with business objectives, and advocates for clients' needs within IT departments.

Investigate and manage professional liability, bond, and cyber claims. Evaluate coverage/liability, assign and oversee outside counsel, develop litigation strategy, manage settlements and reserves, ensure regulatory compliance, mentor staff, and attend mediations/arbitrations/trials as needed.

The Contract Surety Bonds Underwriting Manager will analyze bond submissions, assess risks, manage profitability, maintain customer relationships, and lead a team while ensuring compliance with guidelines.

Investigates and maintains insurance claims, evaluates coverage and liability, gathers documentation, establishes reserves, negotiates settlements, and ensures timely payments. Handles complex communications, participates in arbitrations, mediations, depositions, and trials, and ensures compliance with laws and company procedures. Provides technical guidance to junior staff and may coach or support talent-management decisions. New York Labor claims experience is strongly preferred.