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Process and research returned mail and checks, update and verify policyholder contact information, perform policy data reviews, complete assigned projects, support mailroom duties, and maintain confidentiality while providing general office and phone support.

Handle inbound cancellation calls and outbound lapse-recovery contacts to retain life insurance policyholders. Assess situations, recommend solutions, document interactions, maintain product knowledge, adapt communication bilingually (English/Spanish), and meet call center KPIs for retention, quality, and attendance in a remote environment.

The Contract Manager will oversee strategic sourcing, contract negotiations, vendor management, and performance assessment for technology-related spends, while ensuring internal stakeholder satisfaction and operational efficiency.

Configure and maintain OIPA for life and accident insurance products. Design complex transactions, integrations (AsFile, Real-time, Push, REST), develop technical design documents, perform gap analysis, lead and mentor configurators, conduct code reviews, and ensure defect rates remain low while aligning solutions with business requirements.

The Data & AI Engineer III will lead cloud data engineering solutions, develop data infrastructure, establish architectures, mentor team members, and secure data around cloud systems.