At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Corporate Service Specialist? Globe Life is looking for a Corporate Service Specialist to join the team!
This role is responsible for supporting policyholder services through accurate processing of return mail, mailroom duties, policy review, and general office assistance.
This position is Onsite and located in Broadview Heights, Ohio.
What You Will Do:
- Receive, sort, scan and process all returned mail in accordance with department procedures.
- Research and resolve returned mail by locating updated policyholder contact information.
- Investigate and research returned checks and coordinate resolution with appropriate teams.
- Utilize internal and external resources to locate and verify current policyholder addresses.
- Perform policy review verification to ensure policy data integrity.
- Complete assigned projects in the planned timeframe.
- Maintain confidentiality of all policyholder information.
What You Can Bring:
- High School Diploma or Equivalent.
- Minimum of 1-2 years of experience in customer service, insurance operations, or a related administrative role.
- Medical terminology/medical office background a plus.
- Strong data entry skills with a high degree of accuracy.
- Strong problem-solving and organizational skills.
- Ability to handle multiple tasks with deadlines.
- Proficiency in Microsoft Office Suite (Excel, Outlook, and Word).
- Previous phone experience desired.
- Ability to handle various types of phone calls in a professional manner.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Skills Required
- High School Diploma or Equivalent
- 1-2 years experience in customer service, insurance operations, or related administrative role
- Medical terminology or medical office background
- Strong data entry skills with high degree of accuracy
- Strong problem-solving and organizational skills
- Ability to handle multiple tasks and meet deadlines
- Proficiency in Microsoft Excel, Outlook, and Word
- Previous phone experience
- Ability to handle various types of phone calls professionally
- Maintain confidentiality of policyholder information
- Reliable and predictable attendance
- Ability to work full time and/or part time per position specifications
Globe Life Compensation & Benefits Highlights
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Retirement Support — Retirement offerings for eligible corporate/W‑2 roles include a company‑matched 401(k) alongside a defined‑benefit pension, signaling uncommon depth. This pairing is presented as a standout element of the package.
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Healthcare Strength — Corporate/W‑2 roles are advertised with comprehensive medical, dental, and vision coverage, plus disability and company‑paid life insurance. HSA/FSA options and wellness resources are also available.
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Parental & Family Support — Paid maternity and paid parental leave are explicitly offered for eligible employees. Hybrid/on‑site/remote schedules where applicable provide additional family flexibility.
Globe Life Insights
What We Do
Globe Life is a Fortune 500 insurance company that helps protect the financial futures of working families. Serving more than 17 million policyholders, Globe Life provides life and supplemental health insurance products designed to help customers prepare for the unexpected and protect what matters most. For more than a century, Globe Life has built its business around providing financial protection and delivering on its commitments to customers. Today, people across the organization bring together expertise in areas including insurance operations, customer care, technology, actuarial, finance, and other professional functions to serve policyholders and support the business. Globe Life reaches customers through multiple distribution channels, including independent insurance agents affiliated with its agency divisions. Across the organization, the work is connected by a common purpose: helping provide families with financial protection and support when they need it most.
Why Work With Us
Globe Life combines long-term stability with opportunities to build a meaningful career. Employees can grow through professional development, internal mobility, mentoring, and leadership programs, with benefits that support their future, including a company-matched 401(k) and pension plan for eligible employees.
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Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
