Top Tech Jobs & Startup Jobs

Investigates and resolves fraud, non-fraud card, and ATM disputes; reviews merchant evidence, gathers documentation, issues account credits, submits claims across card networks, and ensures regulatory compliance. Provides member and partner support, documents findings, escalates unusual activity, collaborates with fraud analysts, and contributes to process improvements and training.

Collects delinquent consumer and mortgage loan payments, assesses members’ financial situations, and negotiates repayment plans, reinstatements, modifications, and other resolution options. Maintains accurate collection records, explains repossession procedures, performs skip-trace validation, handles inbound calls, and ensures compliance with NCUA, FDCPA, CFPB, and credit union policies. The role requires professional member service, negotiation, de-escalation, detailed documentation, and collaboration with servicing, deposit operations, and fraud teams.

Maintains and optimizes Eloqua, CRM, and marketing automation infrastructure, including database health, integrations, data quality, segmentation, reporting, troubleshooting, access controls, documentation, and platform governance. Supports technical projects, testing, audits, system enhancements, and data analysis while coordinating with marketing, sales, and senior technical teams. Investigates root causes, recommends improvements, and ensures reliable marketing data operations.

Develops and executes internal communication strategies, editorial calendars, channel plans, campaigns, content, and stakeholder engagement initiatives. Leads communication projects, focus groups, briefings, and debriefs while monitoring analytics and benchmarking performance. Establishes communication standards, templates, processes, and best practices, and provides recommendations based on research and data. Collaborates across marketing, communications, knowledge management, and business teams to align messaging with organizational objectives and stakeholder needs.

Leads the technical architecture, implementation, optimization, and reliability of Eloqua and related marketing automation, CRM, database, and backend technologies. Manages data quality, segmentation, lead scoring, dashboards, integrations, audits, documentation, and performance. Partners with Marketing, Sales, IT, vendors, and project teams to translate strategy into scalable technical solutions and delivers major technical initiatives. Mentors peers and advises leadership on risks, roadmaps, costs, and implementation decisions.

Provides comprehensive wealth management and financial planning services to credit union members across multiple branches. Builds long-term relationships, assesses financial goals and risk tolerance, develops plans for retirement, education, taxes, estates, and insurance, and recommends investment products. Drives sales and referrals, educates branch employees, maintains compliant records, supports broker-dealer requirements, and stays current on industry developments.

Investigates complex fraud, account takeover, and synthetic identity cases; secures compromised accounts; analyzes behavioral and transaction patterns; improves detection rules and fraud systems; conducts member outreach; prepares regulatory and leadership reports; mentors analysts; supports training, compliance, vendor evaluations, and cross-functional fraud prevention initiatives.

Responsible for performing complex audits, creating recommendations, evaluating compliance with regulations, and analyzing financial reports for the credit union.

Reviews, balances, and reconciles general ledger and other accounts; prepares adjusting entries, investigates discrepancies, and supports accounting activities including mortgage, card, branch, payroll, tax, and cash management balancing. The role assists senior accountants, supports cross-functional teams, participates in process improvements, and maintains accurate financial records using Microsoft Excel and accounting systems.

Leads advanced configuration, integration, optimization, testing, and support for enterprise HR technology systems. Serves as a technical subject-matter expert, architects scalable solutions, resolves complex cross-functional issues, improves data integrity, evaluates AI capabilities, supports implementations and transformations, and advises stakeholders on system roadmaps and process improvements.