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Potloc is seeking a dynamic and motivated Customer Success Manager to manage market research projects and ensure client satisfaction and product enhancement. Responsibilities include project management from start to finish, understanding client needs, coordinating internal teams, maintaining client relationships, and driving innovation in service offerings. Ideal candidates have 3-6 years of B2B customer-facing experience and experience in project management and online market research.

As the Co-Founder and CEO, you will lead the vision and strategy for launching the AI consumer startup, manage product development, build a team, and drive fundraising efforts while reporting to the board of directors.

The Manager, Cloud Support will lead a team of cloud support engineers, ensuring efficient resolution of customer inquiries and maintaining high standards of customer service. Responsibilities include team management, supporting cloud infrastructure, optimizing support workflows, managing incidents, and analyzing support metrics to improve the customer experience.