Top Tech Jobs & Startup Jobs

Manage strategic enterprise accounts, build executive relationships, drive product adoption and expansion, run QBRs, analyze usage to identify growth opportunities, and coordinate cross-functional teams to deliver measurable Datadog value.

Manage a portfolio of strategic agency partners (Holding Companies, GSIs, consultancies), driving adoption, retention, and expansion. Build multi-stakeholder relationships, deliver enablement and trainings, translate platform data into strategic recommendations, conduct QBRs with senior stakeholders, and help partners position and sell Scrunch across markets.

Manage a portfolio of strategic agency partners (holding companies, GSIs, global agencies), drive adoption and executive alignment, deliver enablement and strategic recommendations, run business reviews, and enable partners to sell Scrunch across their networks to achieve measurable AI-search visibility and account expansion.

Lead strategic health and growth of enterprise customers, manage full customer lifecycle from onboarding to QBRs, drive product adoption and usage growth, use data and generative AI to monitor account health, act as internal advocate to resolve technical escalations and influence product roadmap, and collaborate with Sales and Implementation to meet clinical and financial objectives.

Manage a portfolio of enterprise customers to drive adoption, retention, and value realization. Lead executive business reviews, create data-driven success plans, monitor account health using CRM and analytics, coordinate cross-functionally to resolve escalations, and influence product improvements based on customer feedback.

Manage onboarding, adoption, and large-scale implementations for school district customers. Build relationships, handle escalations, gather feedback, advocate customer needs to Product and Engineering, and drive renewals while ensuring HIPAA/FERPA-compliant school health workflows.

Lead regional customer success for Mastercard Services, driving customer engagement, adoption, and retention for network products. Collaborate cross-functionally to identify expansion opportunities, translate technical capabilities into customer solutions, develop scalable training/playbooks, analyze customer metrics, and provide product feedback to improve offerings and value realization.

Manage a hybrid portfolio of named and scaled accounts to drive Net Revenue Retention. Own onboarding, adoption, renewals, expansion, and advocacy through one-to-one strategic management and one-to-many digital programs. Monitor health, mitigate churn, lead escalations, and partner cross-functionally to translate customer insights into growth. Measure success via NRR, renewal performance, expansion pipeline, engagement, and churn reduction.

Manage a portfolio of enterprise customers as a trusted advisor to drive retention, revenue realization, and advocacy. Proactively assess deployment health, run business reviews, create success plans, coordinate internal teams, and surface customer insights to influence product and expansion opportunities.

Manage a book of customers to drive adoption, retention, and growth by turning pre-sales plans into measurable outcomes. Guide customers on GitLab best practices, CI/CD and DevSecOps workflows, liaise with Support/Product/Engineering, handle escalations, and remain current on GitLab releases and platform capabilities.

Manage strategic enterprise insurer accounts to drive adoption, deliver measurable value, manage renewals, run QBRs/workshops, capture customer insights to inform product and commercial decisions, and collaborate cross-functionally to resolve issues and grow accounts.

Manage a portfolio of post-onboarding customers to drive retention, NRR, adoption, and satisfaction. Build success plans, monitor health, lead renewals and expansions, deliver education and demos, coordinate cross-functional support, and maintain records in Salesforce to ensure measurable customer value.

Own a portfolio of enterprise insurance customers to drive adoption, renewals and expansion. Build executive relationships, run QBRs and workshops, track customer health and risks, surface product feedback, and collaborate cross-functionally to improve outcomes and scale CS processes.

Own a portfolio of complex US enterprise insurance customers to drive adoption, renewals, and expansion. Build executive relationships, run QBRs and value assessments, forecast customer health and revenue, capture structured feedback to influence product, and partner cross-functionally to resolve issues and deliver measurable business outcomes.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Lead post-sale customer journey and own company NRR. Build and scale a multi-sub-function CX org (Support, Success, Expansions), define segmentation and operating model, drive retention and expansion motions, integrate AI across CX tooling, revamp reporting and dashboards, partner cross-functionally, and own annual plan, headcount, and tooling budget.

Lead customer success and research efforts: train and advise customers on Dscout, design and run qualitative research projects, drive adoption and expansion, manage 1–3 Research Advisors, and surface customer feedback to Product.

As a Customer Success Associate, you will manage relationships with customers, drive product adoption, handle requests, act as an advisor, monitor usage trends, and collaborate with internal teams to ensure retention and customer satisfaction.

Serve as a technical Customer Success Manager for mid-market B2B clients, driving AI-led adoption, strategic architecture, integration troubleshooting, change management, data-driven expansion, technical enablement workshops, and representing customer needs to Product and Engineering to influence roadmap and upsell opportunities.

Serve as a technical Customer Success lead driving AI-led transformation and product adoption. Consult on architecture, integrations, and change management; run technical workshops; use product usage data to drive expansion; represent customer technical needs to Product and Engineering; collaborate cross-functionally to enable scalable solutions and revenue growth.

The role involves building strong relationships with enterprise customers, managing their onboarding, and advocating for their needs while promoting product adoption and growth opportunities.

Senior Technical Customer Success Manager who partners with B2B clients to drive AI-led product adoption and business transformation. Consults on AI use cases, architecture, integrations, and change management; runs technical workshops, leverages usage data to drive expansion, and represents customer technical needs to Product and Engineering. Collaborates cross-functionally to identify upsell opportunities and scale mission-critical workflows on the monday.com platform.

The Enterprise Customer Success Manager is responsible for managing customer relationships, onboarding, driving product adoption, and optimizing contract growth for large enterprise accounts.

Serve as a technical, consultative advisor to post-sales customers to drive GitLab adoption, retention, and growth. Translate pre-sales plans into success plans, guide on DevSecOps best practices and CI/CD, manage escalations, coordinate with Support/Product/Engineering, onboard customers, and track outcomes against KPIs.

Own post-sale relationships for a portfolio of clients to drive adoption, value, retention, and expansion. Use dashboards and AI-driven alerts to monitor account health, lead QBRs, build multi-threaded client relationships, and collaborate with Product, Engineering, and Sales. Pilot AI workflows and contribute to CS playbooks while tracking revenue risk and upsell opportunities.