As a Senior Customer Success Associate in the Employee Success team, you play a pivotal role in shaping and executing our omni-channel strategy to promote engagement, adoption, and measurable impact across the organization.
Job Responsibilities
- Develop and execute channel strategies that drive product adoption, expansion, retention, and employee engagement.
- Own the end-to-end strategy and performance of digital channels across all employee entry points.
- Ensure a cohesive, consistent omni-channel experience across platforms and touchpoints.
- Partner with Employee Success, Employee Experience Product, HR, Legal, and Technology to deliver coordinated cross-channel experiences.
- Analyze channel and campaign performance data to identify trends, gaps, and opportunities.
- Translate insights into clear, actionable recommendations to improve outcomes.
- Create and refine positioning and value proposition frameworks tailored to target audiences.
- Maintain a channel strategy framework that enables personalization aligned to employee preferences.
- Coordinate messaging and campaign execution with Marketing, Communications, and Change Management.
- Lead go-to-market initiatives (briefing, concept development, and multi-channel campaign rollout).
- Manage and keep current the communications/marketing inventory (materials, templates, assets) and strengthen performance management for ongoing optimization.
Required Qualifications, Capabilities, and Skills
Experience in channel strategy, product marketing, or go-to-market strategy
Demonstrated ability to lead cross-functional initiatives and influence adoption and engagement across multiple channels
Strong analytical skills with experience in data-driven decision making and performance management
Excellent communication, storytelling, and relationship management skills; able to communicate effectively with peers, partners, and senior leaders
Ability to thrive in a fast-paced, matrixed environment with multiple assignments, stringent deadlines, and changing priorities
Preferred Qualifications, Capabilities, and Skills
Team player with the ability to navigate a highly matrixed organization
Bachelor’s degree or equivalent experience in Marketing, Communications, Business
Experience with employee or consumer marketing, and knowledge across communication channels including web, email, video, and print
Experience with omni-channel campaign execution
Skills Required
- Experience in channel strategy, product marketing, or go-to-market strategy
- Ability to lead cross-functional initiatives and influence adoption and engagement across multiple channels
- Strong analytical skills and experience with data-driven decision-making and performance management
- Excellent communication, storytelling, and relationship management skills
- Ability to work effectively in a fast-paced, matrixed environment with multiple assignments and changing priorities
- Team player able to navigate a highly matrixed organization
- Bachelor's degree or equivalent experience in Marketing, Communications, or Business
- Experience with employee or consumer marketing and communication channels including web, email, video, and print
- Experience with omnichannel campaign execution
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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