Top Tech Jobs & Startup Jobs

Serve as primary customer contact, resolve support issues, analyze metrics to reduce churn, proactively engage high-usage customers for retention, manage outreach (including LinkedIn and YC batches), support community events, and implement process improvements to drive growth and customer success.

Manage a portfolio of customer accounts, driving adoption, business value, renewals, expansions, and stakeholder relationships. Lead technical integrations, customer projects, success planning, business cases, quarterly reviews, and performance reporting. Coach and support junior Customer Success Managers, provide escalation guidance, ensure deliverable quality, and collaborate with sales, professional services, and technology teams to identify growth opportunities.

Manage customer success for ContactEngine clients by ensuring effective deployment, adoption, contract fulfillment, and business value. Develop success plans, business cases, and technical requirements; coordinate projects, escalations, and stakeholder relationships; monitor performance metrics; conduct business reviews; identify account growth opportunities; and partner with account executives, professional services, and technology teams.

Drive customer adoption of IonQ’s quantum computing platform through technical onboarding, performance optimization, circuit design, troubleshooting, training content, and workshops. Serve as a technical advisor and internal customer advocate while tracking customer health metrics, supporting product improvements, and representing IonQ at industry forums. Collaborate with Product, Sales, Marketing, Engineering, and cloud platform teams.

Owns a portfolio of HPE customer accounts, leads onboarding and success planning, builds stakeholder relationships, advocates for customer outcomes, coordinates issue resolution across internal teams, and drives service adoption, expansion opportunities, upsell activity, and revenue growth. The role also creates sales pipeline with Sales Specialists and provides customer feedback to improve HPE offerings.

Manage EMEA customer accounts through tech-touch and personal engagement, serving as the primary relationship contact during deployment. Drive retention, product adoption, advocacy, and customer satisfaction by delivering value conversations, business reviews, action plans, and success programs. Identify at-risk accounts, gather customer feedback, maintain CRM records, resolve issues, and collaborate cross-functionally to improve customer experiences and processes.

Support B2B merchant relationships, drive product adoption, analyze checkout and payment performance, identify growth opportunities, and execute A/B tests to improve conversion and revenue. Coordinate with Product, Engineering, and Customer Engineering teams, track merchant KPIs, generate data-driven recommendations, and build strong stakeholder relationships.

The Customer Success Executive manages post-sale onboarding, implementation, product adoption, training, value realization, renewals, and expansion for clinical decision solutions. Responsibilities include coordinating with customers, IT teams, and internal stakeholders; supporting EHR and SSO integrations; managing implementation timelines, budgets, risks, and KPIs; conducting business reviews; and developing strategies to prevent churn and promote growth. The role is fully remote, supports Midwest and West Coast customers, and requires up to 40% travel.

Own and grow strategic enterprise merchant accounts, serving as a trusted C-level advisor. Drive retention, upsell, cross-sell, revenue expansion, performance improvement, and successful delivery across global markets. Lead QBRs, analyze KPIs, identify risks, and coordinate Product, Operations, Engineering, Payments, and Logistics teams to deliver measurable business outcomes.

Own the full customer lifecycle for US and Americas accounts, including onboarding, relationship management, account health, retention, renewals, expansion, and advocacy. Act as a strategic advisor, gather customer insights, resolve issues, and collaborate with Sales, Operations, Product, and Engineering to maximize customer value and growth. The role requires working US Eastern Time hours and managing multiple accounts in a fast-paced SaaS environment.

Leads Altenar’s global Customer Success function, owning retention, renewals, customer satisfaction, account expansion, governance, and strategic relationships. Builds high-performing teams, establishes scalable customer processes and KPIs, partners with Account Management and cross-functional leaders, supports strategic accounts, and negotiates major agreements and expansions. Requires deep B2B iGaming and sportsbook expertise, strong executive stakeholder management, and a proven commercial track record.

Leads AQA’s large customer operations function, managing approximately 50 permanent and up to 100 seasonal colleagues through operational leaders. Responsible for service delivery, performance, workforce planning, budgets, customer outcomes, governance, continuous improvement, and change management. Develops managers, builds a high-performing culture, champions customer advocacy, and influences senior stakeholders across the organization.

Leads and develops a team of nine Customer Success Managers while personally managing complex enterprise accounts. Responsibilities include driving adoption, retention, renewals, expansion, executive relationships, customer health monitoring, risk recovery, escalations, success planning, forecasting, and cross-functional collaboration. The role also establishes consistent customer success practices, coaches team members, supports recruiting, and uses customer data to improve performance and value realization.

Support an existing customer base by managing high-volume phone and email communications, conducting regular health checks, capturing Voice of the Customer, documenting feedback in systems, addressing roadblocks, and collaborating with teams to ensure customer satisfaction and product value realization. Spanish language proficiency required.

Manage strategic enterprise PKI, IoT, and TLS customer accounts, serving as the primary contact for relationship management, business reviews, renewals, escalations, service updates, and value realization. Partner cross-functionally with Sales, Product, Support, Services, and Compliance to resolve issues, improve customer satisfaction, identify growth opportunities, and ensure customers achieve their business objectives.

Manage and lead Customer Success teams in India, overseeing performance, coaching, hiring, career development, renewals, retention, case resolution, forecasting, and customer advocacy. Develop strategic plans, improve processes and efficiency, manage at-risk accounts, and drive revenue retention and growth. The role requires collaboration with leadership, executive-level communication, analytical problem-solving, and experience managing global customers and Customer Success teams.

Manage enterprise customer relationships to drive product adoption, usage, retention, satisfaction, and expansion. Serve as a strategic advisor, establish customer goals and KPIs, conduct executive business reviews, identify upsell opportunities, manage escalations, and advocate for customer needs internally. The role also includes customer training, cross-functional collaboration, and occasional travel for customer engagements.

Leads and develops a UK and Ireland Customer Success Manager team, ensuring consistent execution of the customer success operating model. Oversees customer health, adoption, value realization, retention, NPS, risk management, and renewal readiness. Partners cross-functionally with Sales, Renewals, Services, Support, and Product to improve customer outcomes, identify expansion opportunities, and support complex accounts.

Owns post-onboarding relationships for assigned enterprise software customers, driving adoption, satisfaction, renewals, retention, revenue growth, upsells, and advocacy. The role develops success plans, monitors KPIs, manages escalations, documents accounts, gathers product feedback, improves customer-success processes, and supports critical incident coverage. Requires senior customer relationship experience, technology or cloud experience, strong communication in English and French, and occasional territory travel.

Microsoft Erada is a paid six-month internship for Qatari nationals. Interns will train (skilling bootcamp) then join as Customer Success Account Manager interns to support post-sales adoption, coordinate cross-functional teams, engage partners, gather customer insights, demonstrate solutions, and support digital transformation projects with mentorship and technical training in cloud and AI.

Own post-sale relationships for enterprise and public-sector accounts, guiding customers through implementation, adoption, value realization, renewal, and expansion. Lead onboarding, success planning, executive reviews, escalations, and cross-functional coordination. Monitor account health and outcomes, translate customer feedback into product insights, and develop repeatable customer-success practices. The role requires enterprise SaaS experience, strong stakeholder communication, program-management ability, and commercial awareness.

Manage EMEA customer accounts through primarily tech-touch engagement, driving retention, product adoption, advocacy, and customer satisfaction. Serve as the primary deployment contact, conduct value conversations and business reviews, identify at-risk accounts, create recovery plans, maintain CRM records, gather customer feedback, and collaborate cross-functionally on experience improvements.

Own strategic, high-value enterprise customer relationships, driving adoption, retention, expansion, and long-term value realization. Develop success plans, conduct business reviews, manage customer health and risk, and serve as a trusted advisor to senior stakeholders. Coordinate cross-functional teams, influence product and go-to-market strategies, support data automation configurations, respond to customer needs, and track communications in Gainsight.

Own complex enterprise customer relationships, drive retention, account usage, and growth, deliver product demonstrations and custom solutions, and guide clients through research projects. Build senior stakeholder relationships, optimize account performance, support renewals, and collaborate with internal delivery, fulfillment, product, and sales teams. The role includes regular in-person customer meetings in Brisbane, Sydney, and Melbourne, plus participation in UX conferences and meetups.

Manage a portfolio of SMB customers post-sale, leading onboarding, activation, training, adoption, and retention efforts. Monitor account health, identify churn risks and expansion opportunities, recommend workflows, and maintain proactive customer communication. Collaborate with Sales, Account Management, Support, and Product to resolve issues and share customer feedback. The role requires strong organisation, communication, problem-solving, consultative skills, and comfort working in a fast-paced, process-driven SaaS environment.