This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Hewlett Packard Enterprise (HPE) ist ein führendes IT-Unternehmen, das es seinen Kunden ermöglicht, technologisch immer einen Schritt voraus zu sein. Durch das umfassende Portfolio – von Lösungen für Cloud, Rechenzentren und Arbeitsplatzanwendungen– gestalten unsere Technologien und Services weltweit die IT unserer Kunden effizienter, produktiver und sicherer.
Für unser Sales Center im Herzen Berlins, suchen wir Dich als Digital Sales - Customer Success Manager (w/m/d) mit Fokus auf Cloud & Infrastructure Vertrieb für Bestandskunden in Deutschland.
Unser DCSM-Team betreut aus Berlin heraus as-a-Service-Bestandskunden in Central Europe und verantwortet bei diesen Up- und Cross-Selling-Aktivitäten.
In dieser Rolle wirst Du mit unseren Produkten das Beste aus den Lösungen unserer Kunden machen und wirst dich dem Erfolg unserer Kunden widmest. Du stellst sicher, dass sie von unseren Lösungen bestmöglich profitieren.
Deine Benefits – Was wir dir bieten:
- Onboarding & Entwicklung: Ein strukturiertes, mehrwöchiges Onboarding inklusive Sales-Trainings ermöglicht Dir einen direkten Start bei HPE sowie eine international anerkannte Zertifizierung im Customer Success Bereich
- Flexibilität & Balance: Neben 30 Tagen Urlaub profitierst Du von 4 zusätzlichen „Wellness Fridays“. Hybrides Arbeiten ist bei uns gelebte Praxis.
- Sicherheit & Wachstum: Du erhältst einen unbefristeten Arbeitsvertrag in einem Umfeld, das Eigenverantwortung und eine moderne „Fail-Fast“-Lernkultur fördert.
- Vergütung & Incentives: Attraktives Zielgehalt von 50k – 65k € im 80/20 Split (je nach relevanter Vorerfahrung) mit 100% Garantie-Provision in den ersten 3 Monaten sowie ungedeckelter variabler Vergütung mit attraktiven Boni bei Zielübererreichung.
- Exzellente Infrastruktur: Arbeite in unseren modernen Design Offices am Ku’Damm – inklusive Dachterrasse, Barista-Kaffee und regelmäßigen Team-Events.
- Gelebte Diversity: Werde Teil unserer Employee Resource Groups (z. B. Women’s Network, Pride ERG) und finde Raum für Austausch und Empowerment.
- Umfangreiche Add-ons: Zuschuss zur BVG-Monatskarte (ABC/Deutschland Ticket), 400€/Jahr MachtFit Budget, JobRad, ca. 100€/Monat Lunchit Guthaben, 60h/Jahr für soziales Engagement (vollbezahlt) und vieles mehr
Deine Aufgaben – Das wirst du bei uns bewegen:
- Strategische Betreuung: Du bist die zentrale Ansprechperson für deine Kund:innen rund um das HPE‑as‑a‑Service‑Portfolio.
- Wachstumstreiber: Du identifizierst Up‑ und Cross‑Sell‑Potenziale und unterstützt Kund:innen bei der Erweiterung ihrer Infrastruktur.
- Customer Journey Management: Du begleitest die Bestandskund:innen vom Onboarding bis zur Skalierung in neue Geschäftsbereiche – mit Fokus auf nachhaltigem Geschäftserfolg.
- Erfolgsplanung: Du erstellst und pflegst Success-Pläne, um die Geschäftsziele deiner Kund:innen transparent zu machen und aktiv voranzutreiben.
- Networking & Zusammenarbeit: Du arbeitest eng mit unseren internen Expert:innen zusammen, um gemeinsam den bestmöglichen Customer Outcome zu erreichen.
Dein Profil – Das bringst du idealerweise mit:
- Hintergrund: Abgeschlossenes Studium oder Ausbildung im betriebswirtschaftlichen, kaufmännischen oder einem ähnlichen Fach. Alternativ auch 1-3 Jahre relevante Berufserfahrung im IT‑Vertrieb, Customer Success, aaS oder Cloud Infrastructure
- Sprachen: Sehr gute Deutschkenntnisse auf C2 Level sowie Englischkenntnisse auf mind. B2/C1 Level
- Persönlichkeit: Du hörst aktiv zu und bist empathisch. Dabei arbeitest Du lösungsorientiert und hast eine starke Affinität zu IT‑Themen. Deine hohe Lernbereitschaft & klare Kommunikation in Wort und Schrift zeichnen Dich aus. Zudem triffst Du Entscheidungen lieber faktenbasiert (Zahlen, Daten, Insights) als aus dem Bauch heraus.
Wir haben Dein Interesse geweckt?
Dann bewirb Dich gleich bei HPE und werde Teil des Teams.
Wir freuen uns auf Deine Bewerbung.
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Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
SalesJob Level:
Intermediate
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
Skills Required
- University or bachelor's degree, or equivalent combination of education and experience
- Prior experience in customer success management, managing customer accounts, developing customer success plans, and achieving customer success objectives
- Typically 2-4 years of direct, related work experience
- CCSM Level 2 or higher certification
- Experience in project and/or program management
- Experience with cloud operating models
- Knowledge of customer success methodologies, frameworks, and best practices
- Understanding of company products and services and their customer value propositions
- Knowledge of customer success financial metrics, including customer lifetime value and churn rates
- Effective collaboration with sales, product development, technical support, and marketing teams
Hewlett Packard Enterprise Compensation & Benefits Highlights
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Parental & Family Support — Parental leave is described as industry-leading at six months fully paid, with additional transition options for new parents and support for adoption and fertility. Family-care resources such as backup childcare are also cited.
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Leave & Time Off Breadth — Wellness Fridays, generous PTO, paid holidays, and paid volunteer time are highlighted, with flexible or unlimited time off reported in some groups. These programs are often associated with strong work-life balance.
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Healthcare Strength — Medical, dental, vision, life and disability insurance, mental-health resources, and wellness programs are presented as comprehensive and widely available. Coverage breadth is frequently acknowledged as a core part of the package.
Hewlett Packard Enterprise Insights
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
Hewlett Packard Enterprise Offices
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