Top Tech Jobs & Startup Jobs

Manage customer relationships for Workday Planning solutions, helping clients realize product value, increase adoption, and drive retention. Serve as a trusted advisor by quantifying outcomes, answering business questions, sharing best practices, identifying growth opportunities, and developing strategic goals. Collaborate with Sales, Services, Support, Product, and Enablement teams while managing executive-level relationships and customer checkpoints.

Guide enterprise and law-firm clients through Harvey adoption, implementation, training, and ongoing engagement. Manage customer relationships, monitor adoption and health metrics, drive satisfaction, renewals, and expansion, and relay client feedback to internal teams. The role also involves developing customer success processes, influencing stakeholders, evangelizing LLM capabilities, and occasional travel to customer and company offices.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

Own a portfolio of client relationships, maintain current relationship records, conduct proactive client outreach, coordinate with attorneys and staff, and design engagement initiatives with Marketing. Identify and qualify growth opportunities, hand them off to Sales or business development, track engagement outcomes, and share insights across Service, Sales, and Marketing. The role requires autonomous relationship management, strong communication, sound judgment, and experience with CRM and pipeline tools.

Manage school district accounts as a trusted advisor, driving customer satisfaction, retention, renewals, and revenue growth. Build relationships with decision-makers, conduct business reviews, identify risks, manage pricing and RFPs, and pursue upselling and cross-selling opportunities. Coordinate internal resources, provide customer education, communicate feedback, and advocate for solutions that improve customer outcomes. This remote Florida-based role requires up to 33% travel.

Lead Anaplan’s Customer Success organization for Financial Services and Insurance customers across the AMER region. Own retention, expansion, pipeline contribution, forecasting, executive relationships, and customer lifecycle outcomes for a $100M+ portfolio. Manage and develop 7+ Customer Success Business Partners while driving adoption of Agentic AI, MCP, and emerging planning technologies. Partner with senior stakeholders and maintain rigorous commercial and operational discipline.

Manage customer accounts for the Achievers employee recognition platform by driving adoption, expansion, renewals, and customer value. Responsibilities include setting KPIs, leading workshops and training, presenting to stakeholders, managing escalations and revenue pipelines, identifying cross-sell opportunities, monitoring account risk, and communicating best practices. The role requires SaaS account management, sales pipeline experience, CRM proficiency, analytical reporting skills, and strong customer-facing communication.

Manages strategic healthcare customer accounts, builds executive relationships, delivers tailored recommendations, and drives measurable value. Responsibilities include customer portfolio ownership, risk identification and mitigation, escalations, executive business reviews, renewal and expansion support, and cross-functional coordination. The role also contributes to Customer Success best practices and provides informal mentoring to colleagues.

Own the post-sale customer journey for a portfolio of nonprofit and grant-writing SaaS customers, including onboarding, engagement, retention, renewals, and expansion. Manage account health, adoption metrics, business reviews, success plans, and complex annual renewal cycles. Build leadership-level relationships, identify growth opportunities, advocate for customer needs internally, and collaborate with enablement, revenue, and product teams.

Own enterprise client onboarding, implementation, training, account management, platform support, and success operations for PMC hospitality technology clients. Lead kickoffs, deployment timelines, on-site enablement, issue resolution, client communications, health reporting, and renewal or expansion signals. Build the client success playbook, training library, knowledge base, and AI-powered workflows from scratch while partnering with product, engineering, and partnerships teams. Regular travel to client properties is required.

Manage and grow grassroots and non-league football customer accounts across the UK, Scandinavia, and Africa. Build relationships, drive product engagement, support customers, conduct product demonstrations, manage renewals, identify upselling opportunities, and collaborate with Account Executives. The role is primarily office-based near London with travel to customers up to 50% of the time.

Own a portfolio of APAC enterprise and mid-market customers, driving retention, adoption, measurable ROI, and expansion. Advise fraud, identity, AML, and compliance teams on risk strategies and workflow optimization. Monitor account health, lead executive business reviews, manage escalations, build success plans, train users, and identify renewal risks and expansion opportunities. Partner closely with Account Management, Product, Support, and Implementation teams while serving as a strategic customer advisor.

Manage global enterprise customer relationships across onboarding, adoption, retention, renewals, and growth. Serve as a maritime subject matter expert, deliver training and webinars, lead renewal negotiations, identify upsell opportunities, communicate customer feedback internally, and collaborate with Support, Sales, Product, and R&D teams. The role requires maritime or trading and shipping experience, SaaS expertise, commercial acumen, and approximately 30% global travel.

Own a high-value enterprise account, driving adoption, renewals, retention, expansion, and customer satisfaction. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data insights to improve engagement; advocate for customer needs with Product, Engineering, and Creative; and contribute to customer success playbooks and enablement initiatives.

Manage a portfolio of SMB customers using Arctic Wolf’s CyberSOC solution. Drive renewals, expansions, upsells, customer satisfaction, quarterly account reviews, issue resolution, and growth planning. Use consultative selling, negotiation, product knowledge, and automated forecasting processes to identify at-risk customers. Collaborate transparently in a fast-changing technology environment while maintaining strong customer service, organization, communication, and data security standards.

Own a high-value enterprise account, driving adoption, renewals, retention, satisfaction, and expansion. Build strategic relationships across business units and agencies; design scalable onboarding and training programs; use data insights to improve engagement; and collaborate cross-functionally to influence product priorities. The role also contributes to customer success playbooks, internal enablement, and community engagement around generative AI.

Own a high-value enterprise account, driving adoption, renewals, retention, expansion, and customer satisfaction. Build strategic relationships across business units, agencies, and departments; design scalable onboarding and training programs; use data-led insights to improve engagement; and collaborate cross-functionally to influence product priorities. The role also contributes to customer success playbooks, enablement, and community initiatives for a generative AI advertising platform.

Provides remote customer support for social discovery websites, answering questions, resolving issues, retaining customers, promoting services, and maintaining high service quality. Requires fluent English, strong communication and typing skills, emotional sensitivity, adaptability, initiative, and the ability to handle complex customer situations. The role follows an 11 a.m. to 8 p.m. UTC schedule, Wednesday and Thursday off, with remote full-time work.

Manage new-unit pipeline growth and onboarding, coach account teams, maintain long-term client relationships, track activity and sales in HubSpot, use CRM/AI tools to increase engagement, ensure compliance with Scouting requirements, and represent the organization to support fundraising success.

Provides accounting consultancy to UK law firms using Clio, advising on bookkeeping, client and office accounts, VAT, SRA Accounts Rules, reconciliations, migrations, integrations, and system configuration. Resolves complex accounting issues, develops training and documentation, supports customer adoption, enables internal teams, contributes to UK product development, and collaborates with Sales, Product, Support, and Engineering. Requires at least five years of accounting or bookkeeping experience, including two years with law firms or client money.

Serves as the technical post-sale partner for customers, supporting onboarding, implementation, adoption, and long-term value realization. Configures and optimizes Salesforce objects, workflows, automations, and integrations with third-party systems. Translates business requirements into scalable solutions, troubleshoots data and system issues, documents technical designs, and collaborates with Customer Success, Product, Engineering, and Support. Contributes to renewals, expansions, executive business reviews, customer health initiatives, and measurable ROI.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

Leads a customer success team managing a portfolio of ServiceNow customers. Responsibilities include improving platform adoption, technical health, deployments, customer outcomes, license utilization, and escalation resolution. The role assigns customer activities, develops success plays and use cases, creates success stories, guides junior employees, and ensures customers maximize their ServiceNow investment. Requires team leadership, independent project execution, analytical problem-solving, AI workflow understanding, Japanese fluency, relevant certifications, and authorization to work in Japan.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Own end-to-end client relationships for a B2B legaltech SaaS: drive adoption, retention, and expansion of AI-powered workflows; onboard and train lawyers; measure health metrics; surface product feedback; design scalable CS processes; and advocate for customers internally.