The Role
Own a portfolio of client relationships, maintain current relationship records, conduct proactive client outreach, coordinate with attorneys and staff, and design engagement initiatives with Marketing. Identify and qualify growth opportunities, hand them off to Sales or business development, track engagement outcomes, and share insights across Service, Sales, and Marketing. The role requires autonomous relationship management, strong communication, sound judgment, and experience with CRM and pipeline tools.
Summary Generated by Built In
At Jimerson Birr, our team has accepted the lasting responsibility of protecting our clients’ rights, businesses, properties, investments, and finances.
Our professionals are integral, trusted advisers and advocates in both established and emerging businesses, giving our clients insights into legal and business considerations that guide prudent decision-making. We work with some of the world’s most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.
About the RoleOur professionals are integral, trusted advisers and advocates in both established and emerging businesses, giving our clients insights into legal and business considerations that guide prudent decision-making. We work with some of the world’s most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.
The Client Success Specialist owns the client experience across our book of business, making sure every client feels the value of the relationship, spotting where the firm can do more for them, and turning that insight into growth.
You'll manage a portfolio of client relationships, understand where each one stands today, and act on what you see — proactive outreach, timely check-ins, and clear communication about how the firm can help. Working closely with Marketing and Sales, you'll surface opportunities inside your portfolio and hand them off cleanly to the right team, with the context they need to move forward.
If you're energized by building genuine client relationships, sharp at reading what a client actually needs, and disciplined about managing your own book without daily oversight, this role was built for you.
This is your seat if:
This is your seat if:
• You build genuine client relationships over time, not just check-ins on a schedule.
• You can read a client’s history and situation and form a current, forward-looking view of how to serve them.
• You’re organized enough to run your own book without someone checking in on you.
• You know exactly where your job ends — you build the relationship and qualify the opportunity, then hand it off to the team that carries it forward.
• You’re self-directed and consistent, comfortable running your own cadence without daily oversight.
What You’ll Do
Own the Relationship
• Own and prioritize a portfolio of client relationships, keeping records current, organized, and reflective of where each relationship stands.
• Run a consistent, planned cadence of client touchpoints that reinforces the value of the relationship and keeps the firm top of mind.
• Serve as a trusted, professional point of contact for clients, coordinating internally with attorneys and firm staff as needed.
• Own and prioritize a portfolio of client relationships, keeping records current, organized, and reflective of where each relationship stands.
• Run a consistent, planned cadence of client touchpoints that reinforces the value of the relationship and keeps the firm top of mind.
• Serve as a trusted, professional point of contact for clients, coordinating internally with attorneys and firm staff as needed.
Drive Engagement
• Design and refine client engagement initiatives, coordinating with Marketing on content and any required clearances.
• Design and refine client engagement initiatives, coordinating with Marketing on content and any required clearances.
Surface and Hand Off Opportunities
• Identify genuine opportunities within your portfolio, qualify them thoughtfully, and hand them off to the appropriate team with full context.
• Partner with Sales and business development to move qualified opportunities forward.
• Track engagement activity and outcomes, and share what you learn back with Service, Sales, and Marketing.
• Identify genuine opportunities within your portfolio, qualify them thoughtfully, and hand them off to the appropriate team with full context.
• Partner with Sales and business development to move qualified opportunities forward.
• Track engagement activity and outcomes, and share what you learn back with Service, Sales, and Marketing.
What You'll Bring
What You'll Bring:
- 2+ years of experience in client success, account management, retention, or relationship-focused marketing or sales, ideally in professional services or B2B.
- Comfortable with CRM and campaign/pipeline tools (Salesforce, or comparable platforms preferred).
- Strong written and verbal communication skills, with the professionalism to represent the firm to established clients.
- Sound judgment for identifying and qualifying genuine opportunities.
- Bachelor's degree preferred, but not required with equivalent experience.
Why Jimerson Birr?
This is a role with real ownership and real impact. You’ll manage meaningful client relationships with autonomy, backed by a Sales and Marketing team built to support you — in an environment that values ownership, discipline, and results, where your contributions are visible and recognized.
Join a dynamic team that values professional growth and excellence in legal service. We offer competitive compensation, professional development opportunities, and a supportive work environment dedicated to fostering your success.
We’ve found that the key to doing great work is to love what you do and respect who you do it with. To continue reading about our firm, visit our website Jimerson Birr.
Our atmosphere and award-winning firm culture is collegial and professional, and our shared commitment to professional development is superior to our contemporaries. Learn more about our firm culture here: JB Firm Culture: JB FOR ME.
WHY APPLY?
You’ll get a Challenging Opportunity with a Company that Cares About Its Most Valuable Asset: YOU! At Jimerson Birr, we pride ourselves on our people and their collective achievements. Besides our list of legal industry honors, in 2021 and for the seventh consecutive year, the firm was named one of Florida’s “Best Companies to Work For” by Florida Trend Magazine. In recent years, the firm was also distinguished as one of the “Best Places to Work” by the Jacksonville Business Journal and five times as one of the “50 Fastest Growing Companies.” Opportunities abound for those who can meet and exceed the expectations set for our team. Jimerson Birr is comprised of high-performing and professionally fulfilled people. We believe that a positive attitude, personal accountability, and a commitment to quality work will put a talented person on a fast track for success. Our atmosphere and award-winning firm culture are collegial and professional, and our shared commitment to professional development is superior to our contemporaries.
Our core values are simple: Commitment to service; Commitment to quality; Commitment to results. We live our core values, and we welcome you to live them with us.
About
Jimerson Birr is a Florida-based law firm that seeks to exceed client expectations through commitment to excellence and by adding value to our clients’ businesses. We are committed to handling each matter with the quality, care, attention to detail and respect as if we were representing ourselves. We are accessible, responsible, prepared, efficient and technologically advanced. Our clients and colleagues value us because they trust our integrity and abilities. Jimerson Birr concentrates its efforts in providing the highest level of legal services throughout the Southeastern U.S. on a wide variety of business, corporate, and commercial litigation issues that can affect businesses in a broad range of circumstances. Our Florida-based law firm has a reputation for being well-prepared counselors, influential negotiators and aggressive litigators. Our firm has significant experience in the areas of construction law (including lien and bond claims, licensure, project and contract administration), business litigation (including breach of contract, misrepresentation, fiduciary breaches, non-compete enforcement and corporate/partnership disputes) and creditors rights and bankruptcy (including collections, foreclosures, replevin, garnishments, and adversarial proceedings).
Skills Required
- 2+ years of experience in client success, account management, retention, or relationship-focused marketing or sales
- Experience in professional services or B2B is preferred
- Experience using CRM and campaign or pipeline tools, preferably Salesforce or comparable platforms
- Strong written and verbal communication skills
- Professionalism representing the firm to established clients
- Sound judgment for identifying and qualifying genuine opportunities
- Bachelor's degree
- Equivalent experience in lieu of a bachelor's degree
Am I A Good Fit?
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The Company
What We Do
Jimerson Birr is a Florida-based law firm with global reach, known for being trusted counselors, effective negotiators, and results-driven litigators. They focus on exceeding client expectations through a commitment to excellence and by adding value to clients' businesses.
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