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Supports regional Success Managers by auditing systems, monitoring performance, preparing client materials, analyzing data, managing Salesforce administration, coordinating support cases, and developing efficiency tools. The intern learns IDeaS hospitality revenue management solutions, identifies business trends and improvement opportunities, collaborates cross-functionally, and helps strengthen client relationships. This is a 6–12 month internship requiring current degree enrollment and strong analytical, organizational, communication, and teamwork skills.

Own a portfolio of SailPoint customer accounts, driving adoption, retention, value realization, and expansion. Build value roadmaps, conduct executive business reviews, monitor customer health and risk signals, identify cross-sell opportunities, coordinate internal teams, and advise customers on identity security. The role also requires documenting outcomes, managing success plans, supporting renewals, developing advocacy pipelines, and translating usage and risk data into strategic recommendations.

Leads strategic and operational Digital Customer Success projects, coordinating offshore teams, timelines, risks, deliverables, digital customer journeys, webinars, onboarding, and cross-functional programs. Builds project plans, status reports, presentations, and data analyses while maintaining documentation and supporting hiring and onboarding. Partners across Customer Success, Sales, Marketing, Product, Data Science, Support, and Professional Services to improve retention, upsell, and customer experience.

Manage federal government customer relationships throughout the SaaS lifecycle, driving adoption, engagement, business value, onboarding, and growth. Act as a trusted advisor to executive sponsors, translate customer needs into solutions, support enterprise deployments, develop business cases, communicate product changes, gather feedback, and represent the customer internally. The role requires residence in the DC metro area and 10–25% travel.

Leads and develops a team of Customer Success Managers serving enterprise and strategic customers. Oversees adoption, engagement, customer relationships, risk management, renewals, expansion, and issue resolution for the Armis Platform. Partners with Product, Sales, Support, and Professional Services to improve customer outcomes, establish scalable success practices, represent customer feedback, and promote long-term value. Requires strong SaaS, cybersecurity, technical implementation, leadership, communication, and process-improvement experience.

Manage up to 30 enterprise accounts throughout the customer lifecycle, guiding implementation, configuration, adoption, value realization, and retention of the Armis platform. Build executive and technical relationships, deliver success plans and business reviews, track account health in Gainsight, advocate for customers internally, identify growth opportunities, and collaborate with Product, Engineering, Support, Sales, and other teams. Provide technical expertise across cybersecurity, networking, integrations, and deployment while traveling regionally as needed.

Owns the success of 10–20 strategic enterprise and mid-market customers using Veza’s identity security platform. Responsibilities include executive engagement, success planning, value realization, adoption, renewal forecasting, expansion identification, account health management, risk mitigation, and cross-functional coordination. The role requires deep IAM and cybersecurity expertise, strong commercial and financial acumen, and the ability to manage complex, multi-threaded accounts with senior technology leaders.

Manage a portfolio of SME customers across Southeast Asia by building relationships, increasing product adoption, identifying expansion opportunities, and reducing churn. The role involves onboarding and educating customers, analyzing usage trends, executing retention initiatives, advocating for customer needs internally, and collaborating with sales, product, operations, marketing, and strategy teams. Candidates should have commercial customer-facing experience, strong communication skills in English and another SEA language, and a results-oriented mindset.

Lead and scale a regional Customer Success team to drive retention, satisfaction, and verified customer outcomes. Coach CSMs, manage escalations, own reporting/forecasting, cultivate executive relationships, and align cross-functional teams to meet retention and health KPIs.

Partners with sales and customer success teams to qualify and close opportunities, deliver technical presentations and demonstrations, support proofs of concept, onboard customers, resolve technical issues, communicate feature requests to product teams, and address customer challenges throughout the lifecycle. Requires DevOps, SRE, or platform engineering experience, strong technical presentation skills, native-level Japanese proficiency, and availability to work hybrid from Seoul with up to 25% travel.

Leads APAC customer success for strategic retail and direct-to-consumer marketplace clients. Manages and develops a customer success team, oversees executive relationships, drives platform adoption and growth, delivers business cases and quarterly reviews, advises on marketplace strategy and change management, and partners cross-functionally to maximize customer value. The role is a one-year contract based in Sydney with travel across APAC.

Support regional customer success operations by developing scalable processes, playbooks, segmentation strategies, workflows, dashboards, and KPI frameworks. Configure and promote adoption of Gainsight and related systems, analyze customer health and performance trends, enable cross-functional teams, support change management and training, and identify improvements that enhance customer outcomes, efficiency, retention, and growth.

Own strategic success for a portfolio of complex, high-value enterprise customers. Lead onboarding, product adoption, value realization, retention, customer health, issue resolution, advocacy, and executive relationships. Develop success plans, monitor NPS and renewal performance, communicate customer insights to Product and Engineering, and maintain accurate CRM records. The role requires strong SaaS customer success experience, technical fluency, data-driven account management, and the ability to influence C-suite stakeholders.

Build and scale Customer Success enablement programs, including certification, onboarding, product mastery, AI fluency, customer engagement, and core CS workflows. Partner with cross-functional leaders to improve adoption, retention, and expansion. Create scalable frameworks, documentation, and processes that operationalize CS and deliver customer insights to Product. Lead enablement for product launches, release cycles, summits, and strategic customer initiatives.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Manage relationships with a portfolio of enterprise software customers throughout onboarding, implementation, adoption, renewal, and expansion. Coordinate with Sales, Services, Support, and Product teams; monitor usage and project status; manage escalations; improve customer success processes; identify upsell and cross-sell opportunities; and maintain accurate records of customer interactions and follow-ups.

Manage renewals, retention, and expansion for renewable energy software customers. Responsibilities include assessing account health, preparing quotes, coordinating agreements, maintaining CRM records, identifying expansion opportunities, and collaborating with Sales, Product, Finance, Legal, and technical teams. The role supports customer adoption, recurring revenue growth, and long-term B2B SaaS relationships.

Manages post-sale customer relationships for Cisco solutions, guiding onboarding, adoption, training, optimization, renewals, upsells, and issue resolution. Develops success plans, conducts customer reviews, translates business objectives into technical requirements, tracks performance metrics, and coordinates among customers, sales, presales, delivery, and support teams. The role requires technical presales or architecting experience, customer success expertise, strong communication, presentation, analytical, problem-solving, and relationship-building skills.

Retain Realtor.com advertising customers by handling inbound and outbound calls, rebuilding product value, resolving account issues, negotiating discounts or credits, and meeting retention goals. The role serves real estate agents and brokers, coordinates with sales and support teams, manages escalations, and delivers timely, respectful customer communication. It is an entry-level customer success opportunity involving approximately 50 calls per day.

Own strategic enterprise customer relationships across the Atlassian platform, serving as a trusted advisor to executives and global teams. Develop success plans, conduct QBRs, drive adoption and value realization, manage complex implementations, identify churn risks, and execute expansion strategies. Collaborate with sales, product, support, and marketing while representing the customer internally. The role requires experience managing strategic SaaS accounts, Jira and Confluence use cases, success planning, CRM tools, Salesforce, and BI platforms.

Leads customer success for healthcare cybersecurity accounts, managing ARR, retention risks, onboarding, adoption, risk reviews, compliance readiness, and executive relationships. Develops healthcare-specific playbooks covering medical device security, clinical network segmentation, protocols, incident response, and regulatory frameworks. Mentors Technical CSMs, coordinates cross-functional mitigations, gathers customer feedback, supports product improvements, and scales security practices across hospitals, laboratories, imaging centers, and clinical environments.

Own a portfolio of post-sale customers, serving as their primary liaison and driving security-focused success plans, deployment, adoption, configuration, risk mitigation, renewals, and expansion. Partner cross-functionally with Sales, Product, Engineering, and executives; advise customers on security posture and integrations; build scalable playbooks and AI workflows; and mentor other CSMs.

Leads regional post-sale customer success for loyalty, rewards, and engagement solutions across West Arabia and Africa. Manages a regional team, drives platform adoption, customer value, renewals, retention, expansion, and executive relationships. Establishes governance, monitors KPIs, guides client roadmaps, manages risk, and partners with Sales, Product, and Delivery. Requires expertise in enterprise SaaS customer success, loyalty or CRM programs, commercial outcomes, analytics, cross-functional leadership, and people development.

Manage onboarding and ongoing success for clients using Mastercard credit risk analytics. Coach customers, run demos and training, manage projects, liaise with product, engineering and sales, track adoption and churn risk, and drive feature improvements based on customer feedback.

The Customer Success Associate supports onboarding, customer inquiries, technical troubleshooting, and CRM management to enhance customer satisfaction and retention.