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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Manage renewals, retention, and expansion for renewable energy software customers. Responsibilities include assessing account health, preparing quotes, coordinating agreements, maintaining CRM records, identifying expansion opportunities, and collaborating with Sales, Product, Finance, Legal, and technical teams. The role supports customer adoption, recurring revenue growth, and long-term B2B SaaS relationships.
Summary Generated by Built In
JOB DESCRIPTION
The Customer Success Specialist drives retention, renewals, and expansion across UL Solutions' renewable digital software portfolio, including Openwind, Windnavigator, Windographer, HOMER Front, the Renewable Asset Monitoring Platform (RAMP), and wind resource data. Working with Customer Success, Sales, and subject matter experts, this role serves as a trusted customer advocate, manages competing priorities in a high-volume environment, and supports sustainable customer relationships and recurring revenue growth.
RESPONSIBILITIES
QUALIFICATIONS
Required:
Preferred:
Nice to have:
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
The Customer Success Specialist drives retention, renewals, and expansion across UL Solutions' renewable digital software portfolio, including Openwind, Windnavigator, Windographer, HOMER Front, the Renewable Asset Monitoring Platform (RAMP), and wind resource data. Working with Customer Success, Sales, and subject matter experts, this role serves as a trusted customer advocate, manages competing priorities in a high-volume environment, and supports sustainable customer relationships and recurring revenue growth.
RESPONSIBILITIES
- Manage the end-to-end renewal process for the renewable digital software portfolio, prioritizing accounts by renewal date, annual recurring revenue, customer health, and risk.
- Engage customers well before subscription expiration, review usage and subscription history, assess risks, and recommend renewal options aligned with current and future needs.
- Prepare renewal quotes and coordinate their approval, execution, and processing in accordance with UL Solutions policies and procedures.
- Handle standard renewals independently and engage senior or cross-functional resources for complex or non-standard agreements.
- Maintain accurate customer activities, risks, opportunities, forecasts, and renewal information in CRM and customer success systems.
- Identify qualified expansion opportunities, including additional users, software, data offerings, and complementary renewable solutions.
- Collaborate across Customer Success, Sales, Product, Finance, Legal, and technical teams to resolve customer needs and deliver a coordinated experience.
- Share customer insights and market feedback with relevant teams and participate in customer events, departmental meetings, and industry groups as required.
- Perform other duties as directed.
QUALIFICATIONS
Required:
- Bachelor's degree or equivalent relevant experience.
- Excellent written, verbal, presentation, relationship-management, and organizational skills; strong English proficiency is required.
- Analytical, detail-oriented approach with the ability to manage multiple priorities in a deadline-driven environment.
- Proficiency in Microsoft Office, including Excel, and experience using CRM software.
Preferred:
- One to two years of experience in renewals, sales, account management, customer success, sales operations, or a related customer-facing B2B software role.
- Working knowledge of SaaS business models, including annual recurring revenue, subscriptions, pricing, discounts, and contract terms.
- Experience with quoting, forecasting, contract management, or customer success tools.
- Self-motivated, adaptable, and interested in developing commercial and negotiation expertise.
Nice to have:
- Experience with renewable energy digital solutions and B2B SaaS renewals.
- Experience working with senior customer contacts and cross-functional teams.
- Demonstrated success supporting software retention, renewals, adoption, or account growth.
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- Bachelor's degree or equivalent relevant experience
- Excellent written, verbal, presentation, relationship-management, and organizational skills
- Strong English proficiency
- Analytical and detail-oriented approach
- Ability to manage multiple priorities in a deadline-driven environment
- Proficiency in Microsoft Office, including Excel
- Experience using CRM software
- One to two years of experience in renewals, sales, account management, customer success, sales operations, or a related customer-facing B2B software role
- Working knowledge of SaaS business models, annual recurring revenue, subscriptions, pricing, discounts, and contract terms
- Experience with quoting, forecasting, contract management, or customer success tools
- Experience with renewable energy digital solutions and B2B SaaS renewals
- Experience working with senior customer contacts and cross-functional teams
- Demonstrated success supporting software retention, renewals, adoption, or account growth
What the Team is Saying
Jacqueline
Senior Software Sales Executive
Min
Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
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UL Solutions Compensation & Benefits Highlights
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Retirement Support — Retirement programs are characterized as a standout, with a strong 401(k) match and additional company contributions noted. Feedback suggests the plan design compares well within the overall package.
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Leave & Time Off Breadth — Paid vacation/PTO, sick time, floating holidays, and two paid volunteer days are available, alongside parental and family leave. Feedback suggests the time-off structure is competitive and scales with tenure or role.
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Healthcare Strength — Multiple medical plan options with HSA/FSA, plus dental, vision, life, disability, and EAP resources indicate broad coverage. Feedback suggests access and choice are solid even if costs vary by plan and situation.
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
